Error with a download image no #140495253

New Here ,
Mar 22, 2018 Mar 22, 2018

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Hi Support,

I have purchased a license for image

#140495253

However when placing in ai i get the following error message.

Adobe Stock

Please help.

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correct answers 1 Correct Answer

Adobe Employee , Mar 22, 2018 Mar 22, 2018
Hi Daniel,I apologize for the troubles that you're facing with the Stock image download.I downloaded the image as mentioned by you in the post above and opened it in the Illustrator app and it was opening fine for me.Can you please try to download the file from another browser and save it locally on your machine and then open it in the Illustrator app?Regards,Sheena

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Adobe Employee ,
Mar 22, 2018 Mar 22, 2018

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Hi Daniel,

I apologize for the troubles that you're facing with the Stock image download.

I downloaded the image as mentioned by you in the post above and opened it in the Illustrator app and it was opening fine for me.

Can you please try to download the file from another browser and save it locally on your machine and then open it in the Illustrator app?

Regards,

Sheena

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