errore acquisto

New Here ,
Nov 28, 2018 Nov 28, 2018

Copy link to clipboard

Copied

Gentile,

quando provo ad effettuare un acquisto di un'immagine, non capisco perché ma ritorna quest'errore:

Errore

Impossibile elaborare la transazione in questo momento. Verifica le informazioni o immetti un numero di carta diverso. Se non è comunque possibile effettuare l’ordine, contatta: Formazione e supporto.

Come posso risolvere?

grazie

Views

114

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Nov 28, 2018 Nov 28, 2018
Hi there,Sorry for the trouble it has caused to you. Could you please re-enter the payment details associated with your subscription plan.  Steps here: Change or update your credit card and billing information in your Adobe ID accountWhen you've re-entered the details, wait a few minutes then try to make a purchase.  I am hoping that by re-entering the details, the payment will be triggered on the correct credit card.Please let us know how you get on.Regards,Twarita

Likes

Translate

Translate
Adobe Employee ,
Nov 28, 2018 Nov 28, 2018

Copy link to clipboard

Copied

Hi there,

Sorry for the trouble it has caused to you.

Could you please re-enter the payment details associated with your subscription plan.  Steps here: Change or update your credit card and billing information in your Adobe ID account

When you've re-entered the details, wait a few minutes then try to make a purchase.  I am hoping that by re-entering the details, the payment will be triggered on the correct credit card.

Please let us know how you get on.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 28, 2018 Nov 28, 2018

Copy link to clipboard

Copied

Hi,

thanks for reply..

if I perform the procedure to enter data

give me this error

Si è verificato un errore

Si è verificato un errore durante l’elaborazione delle informazioni.

Provate nuovamente a inviare o utilizzate un browser Web diverso.

thanks you

Il 28/11/2018 20:17, twaritar3263062 ha scritto:

>

errore acquisto

created by twaritar3263062

<https://forums.adobe.com/people/twaritar3263062> in /Adobe Stock/ -

View the full discussion

<https://forums.adobe.com/message/10779787#10779787>

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

Copy link to clipboard

Copied

Pasquale,

Would you mind trying the steps as mentioned above in a different browser and check if that works for you?

Also, I am looping in EvilBugQueen1 ​to help you with the issue.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

Copy link to clipboard

Copied

LATEST

Hello P.P.,

Are you able to try a different payment method?

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines