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Gentile,
quando provo ad effettuare un acquisto di un'immagine, non capisco perché ma ritorna quest'errore:
Errore
Come posso risolvere?
grazie
Hi there,
Sorry for the trouble it has caused to you.
Could you please re-enter the payment details associated with your subscription plan. Steps here: Change or update your credit card and billing information in your Adobe ID account
When you've re-entered the details, wait a few minutes then try to make a purchase. I am hoping that by re-entering the details, the payment will be triggered on the correct credit card.
Please let us know how you get on.
Regards,
Twarita
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Hi there,
Sorry for the trouble it has caused to you.
Could you please re-enter the payment details associated with your subscription plan. Steps here: Change or update your credit card and billing information in your Adobe ID account
When you've re-entered the details, wait a few minutes then try to make a purchase. I am hoping that by re-entering the details, the payment will be triggered on the correct credit card.
Please let us know how you get on.
Regards,
Twarita
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Hi,
thanks for reply..
if I perform the procedure to enter data
give me this error
Si è verificato un errore
Si è verificato un errore durante l’elaborazione delle informazioni.
Provate nuovamente a inviare o utilizzate un browser Web diverso.
thanks you
Il 28/11/2018 20:17, twaritar3263062 ha scritto:
>
errore acquisto
created by twaritar3263062
<https://forums.adobe.com/people/twaritar3263062> in /Adobe Stock/ -
View the full discussion
<https://forums.adobe.com/message/10779787#10779787>
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Pasquale,
Would you mind trying the steps as mentioned above in a different browser and check if that works for you?
Also, I am looping in EvilBugQueen1 to help you with the issue.
Regards,
Twarita
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Hello P.P.,
Are you able to try a different payment method?
EBQ