Expecting Vector Files But They're PNGs

New Here ,
Sep 26, 2018

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Whenever I download an image, all I'm getting is flat PNG files, it clearly says vector format...

FILE TYPE: AI/EPS

CATEGORY: Other

The picture info mentions EPS, so I'd assume it's a vectorised image...

Multicolored world map divided to six continents in different colors - North America, South America,...

Hi there,

Thanks for confirming that.

I've checked here with our product team and the file seems to be fine and working. We don't have any png files so maybe you're missing something. Please re-download the file and check.

Let me know if you still have issues.

Regards,

Sheena

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Expecting Vector Files But They're PNGs

New Here ,
Sep 26, 2018

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Whenever I download an image, all I'm getting is flat PNG files, it clearly says vector format...

FILE TYPE: AI/EPS

CATEGORY: Other

The picture info mentions EPS, so I'd assume it's a vectorised image...

Multicolored world map divided to six continents in different colors - North America, South America,...

Hi there,

Thanks for confirming that.

I've checked here with our product team and the file seems to be fine and working. We don't have any png files so maybe you're missing something. Please re-download the file and check.

Let me know if you still have issues.

Regards,

Sheena

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116

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Sep 26, 2018 0
Most Valuable Participant ,
Sep 26, 2018

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Is this a STOCK question?

Please post the name of the program you use so a Moderator may move this message to that forum

-A program would be Photoshop or InDesign or Illustrator or ???

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Sep 26, 2018 1
Adobe Employee ,
Sep 26, 2018

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Hi Saqib,

We apologize for the inconvenience caused to you.

Could you please let us know the application you are using to open this file?

Regards,

Twarita

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Sep 26, 2018 1
New Here ,
Sep 26, 2018

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Sorry, my bad, it's Illustrator

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Sep 26, 2018 0
Adobe Employee ,
Sep 27, 2018

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Hi there,

Thanks for confirming that.

I've checked here with our product team and the file seems to be fine and working. We don't have any png files so maybe you're missing something. Please re-download the file and check.

Let me know if you still have issues.

Regards,

Sheena

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Sep 27, 2018 1
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