Expiration of Stock Credit packs

Dec 11, 2020

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I don't understand why in my account details there is no information what is expiration date for the credits, especially that I have requested it last year. My account is coneccted to mail address so why there is no update on expiration date? I had 650 licences that have vanished from the account? All that I have payed for. How can I solve the problem?

 

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Sorry about this!

 

I would suggest to contact customer care on this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

The general rule is the following:

Asset credits expire a year after they have been acquired or when they are part of a subscription, when you cancel the subscription.

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Account management, Plans and purchase, Terms of use

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Expiration of Stock Credit packs

Dec 11, 2020

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I don't understand why in my account details there is no information what is expiration date for the credits, especially that I have requested it last year. My account is coneccted to mail address so why there is no update on expiration date? I had 650 licences that have vanished from the account? All that I have payed for. How can I solve the problem?

 

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Sorry about this!

 

I would suggest to contact customer care on this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

The general rule is the following:

Asset credits expire a year after they have been acquired or when they are part of a subscription, when you cancel the subscription.

TOPICS
Account management, Plans and purchase, Terms of use

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39

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Dec 11, 2020 0
Adobe Community Professional ,
Dec 14, 2020

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Sorry about this!

 

I would suggest to contact customer care on this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

The general rule is the following:

Asset credits expire a year after they have been acquired or when they are part of a subscription, when you cancel the subscription.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Dec 14, 2020 0
Dec 28, 2020

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I get it, but do You really remember when the year expires? To be honest every other service gives notifications before canncellinbg credits so You can use it, especially that they are prepaid. Can You please give me some advice how to contact anyone who can halp me to restore my credits?

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Dec 28, 2020 0
Most Valuable Participant ,
Dec 28, 2020

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I've never heard of anyone getting any credits restored if not used in a year.

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Dec 28, 2020 0
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