Expiration of Stock Credit packs

[joannatomaszewska]

I don't understand why in my account details there is no information what is expiration date for the credits, especially that I have requested it last year. My account is coneccted to mail address so why there is no update on expiration date? I had 650 licences that have vanished from the account? All that I have payed for. How can I solve the problem?

[Abambo · Accepted solution]

Sorry about this!

I would suggest to contact customer care on this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

The general rule is the following:

Asset credits expire a year after they have been acquired or when they are part of a subscription, when you cancel the subscription.

[joannatomaszewska]

I get it, but do You really remember when the year expires? To be honest every other service gives notifications before canncellinbg credits so You can use it, especially that they are prepaid. Can You please give me some advice how to contact anyone who can halp me to restore my credits?

[Test Screen Name]

I've never heard of anyone getting any credits restored if not used in a year.