Fehler in Fotos entdeckt – was tun?

New Here ,
Dec 10, 2018 Dec 10, 2018

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Sehr geehrtes Adobe Team,

im Foto #212232547 wurden zahlreiche fehlerhafte Bildstellen festgestellt. Eventuell wurde das Bild manuell oder automatisiert zusammengesetzt, weshalb an vielen Stellen (speziell an den Baumstämmen) fehlerhafte bzw. nicht vorhandene Bildbereiche angezeigt werden. In kleineren Formaten fallen diese Fehler kaum auf, in größeren Dimensionen dafür umso mehr.

Zudem wurde im Foto #40190546 eine dunkelblaue Rahmenlinie, welche sich durch das gesamte Bild zieht, festgestellt. Diese beginnt etwas oberhalb der horizontalen und vertikalen Bildmitte. Auch diese Linie ist in kleinerer Ansicht kaum erkennbar.

Ärgerlich sind diese Bild-/Ausgabefehler dennoch!

Was kann hier also getan werden? Könnten Sie die Bilder ggf. überprüfen?

Danke und freundliche Grüße!

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correct answers 1 Correct Answer

Adobe Employee , Dec 14, 2018 Dec 14, 2018
Ingo, Please check your private message.Regards,Twarita

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Hi Ingo,

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Ingo,

We have checked the file at our end and can confirm that both the files are faulty.

However, I have checked your account details under the Adobe ID shared in the forums and was unable to locate any subscription under the same ID. Also, there is no download history under the same account.

Have you perhaps signed up with a different Adobe ID where you have an active Adobe Stock subscription? Please private message your Adobe ID so that I can add  image licenses to your account

Regards,

Twarita

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New Here ,
Dec 14, 2018 Dec 14, 2018

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Hello Twarita,

thank you for your response!

How can I private message the Adobe ID?

Kind regards

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Adobe Community Professional ,
Dec 14, 2018 Dec 14, 2018

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PMs can be send by hovering over a name and clicking the envelop in the pop-up.

Be sure to send only private information to confirmed Adobe staff members (Staff badge and Adobe logo behind the name) as with

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Dec 14, 2018 Dec 14, 2018

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Hello Twarita,

the Adobe ID as follows:

Ingo Schwarz

[personal information removed for your protection - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

[When a Staff person asks for private information hover your mouse over their name]

[you may then click the Message option in the popup window to send a private email]

I hope that helps a bit? The image #40190546 was bought via the fotolia account. Should I separately contact fotolia to fix this problem?

The image #212232547 was bought some weeks ago via this Adobe ID.

It would be nice if we could find a solution!

Thanks in advance and kind regards!

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Adobe Employee ,
Dec 14, 2018 Dec 14, 2018

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Ingo,

Please check your private message.

Regards,

Twarita

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