Felling manipulated by adobe stock “free” trial

New Here ,
Jun 04, 2020

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I have been a long time photoshop subscriber and i thought I would try adobe stock out. I signed up for what i tjought was a trial firgot that i did and then got charged $39. I thought oops i better make use of my mistake and download some pics that i didnt really need. When i tried to cancel i was then told i will pay a $150 early exit fee.  This is completely rediculous. I feel utterly trapped and very dus satisfied with these strong arm tactics. Can someone please help me rectify this ussue  as it us definitlt not in line with the australian consumer rights. 

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Felling manipulated by adobe stock “free” trial

New Here ,
Jun 04, 2020

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I have been a long time photoshop subscriber and i thought I would try adobe stock out. I signed up for what i tjought was a trial firgot that i did and then got charged $39. I thought oops i better make use of my mistake and download some pics that i didnt really need. When i tried to cancel i was then told i will pay a $150 early exit fee.  This is completely rediculous. I feel utterly trapped and very dus satisfied with these strong arm tactics. Can someone please help me rectify this ussue  as it us definitlt not in line with the australian consumer rights. 

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Plans and purchase

Views

85

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Jun 04, 2020 0
Adobe Employee ,
Aug 12, 2020

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Hi megane45269769,

I'm sorry you feel trapped. When you subscribed to the Adobe Stock subscription you agreed to the terms and conditions. These appear in the checkout screen when you signed up for the subscription. If you require additional assistance you may contact customer care: https://helpx.adobe.com/contact.html

EBQ

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