Fewer files downloaded than promised

New Here ,
Sep 12, 2020 Sep 12, 2020

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Hello,

I purchased the license for a package of 9 a motion graphics from Adobe Stock, but only one downloaded. Does anyone have advice for how to fix this? Here is the information:

 

Author: © Iluzie ID:  #327918225 Motion Graphics Template (US$19.99) (Licensed)

FILE: MOGRT DURATION: 00:10 COMPATIBILITY VERSION: 1.6 and Later FILE SIZE: 0.06 MB USE WITH: Premiere Pro
LICENSE TYPE: Enhanced

Template details:

  • 1920 x 1080 px
  • 9 styles
  • Custom color controls
  • In and out animations

 

The file only has one style that I can see, not nine. 

Thank you for your help,

Janet 

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Edit: Question answered. All nine files could be found in the Essential Graphics toolbar of Adobe Premiere Pro. This can be accessed by double-clicking on the graphic. It looks like this: 

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Adobe Employee ,
Sep 14, 2020 Sep 14, 2020

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Hi Janet,

The image you posted shows 9 styles and you have selected style 3 of 9. There will only be one download and it includes all 9 styles.

EBQ

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