File issue: #179970625 - Won't open in AI.

New Here ,
Dec 06, 2018 Dec 06, 2018

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Downloaded File # 179970625

I can not open this file in AI. I've downloaded it directly to my computer, and also tried opening it from my CC Libraries directly in AI. Nothing happens, Freezes up (beach ball of death). All other files open fine.

Attached is a photo of what it looks like in Photoshop (does not look like the full graphic). Please advise.

8bit_holiday.png

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correct answers 1 Correct Answer

Adobe Employee , Dec 10, 2018 Dec 10, 2018
Hi there,I have added 1 image license to your account so that you can use it against a different image.Regards,Twarita

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Adobe Employee ,
Dec 06, 2018 Dec 06, 2018

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Hi there,

Sorry to hear that you are facing issues with an Adobe Stock file.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Hi there,

We've checked the file at our end and did not encounter any issues. We were able to open the file without any problem in Illustrator.

I have converted the file and sending the same to you over the email.

Please check and confirm if this works for you.

Regards,

Twarita

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New Here ,
Dec 10, 2018 Dec 10, 2018

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I tried this file on 2 different computers with 2 different Adobe CC accounts and it would not open on either. I ended up getting a different file from Adobe stock to use for my project. I no longer need this original file. Can you credit my account?

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Hi there,

I have added 1 image license to your account so that you can use it against a different image.

Regards,

Twarita

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