File listed as Ai, but it's images and not true vector

New Here ,
May 28, 2019

Copy link to clipboard

Copied

I just used a stock image credit for an Ai file, and the main element on the stock image is NOT vector, but an image. I was under the impression that this was against the selling guidelines with Adobe? File is linked below. The fan background of the file is an image. Completely misrepresented if you ask me. How do I report it and get my credit back? The file is rendered useless to me, as I need to change the colors drastically to serve its purpose within Illustrator. Thanks! 

An Art Deco Wedding Card with a Gold-patterned Background. - Buy this stock vector and explore simil...

Adobe Community Professional
Correct answer by jacquelingphoto2017 | Adobe Community Professional

Hi RADest,

On the menu bar at the bottom of your account page you will see, "Learn and support". Click on it and scroll to the bottom of the new page to a menu bar with "Contact Us". You may select the method of contact you wish to use there.

Please note: If you do not see "Learn and support, you should see "Contact us".

Best wishes

JG

Views

101

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

File listed as Ai, but it's images and not true vector

New Here ,
May 28, 2019

Copy link to clipboard

Copied

I just used a stock image credit for an Ai file, and the main element on the stock image is NOT vector, but an image. I was under the impression that this was against the selling guidelines with Adobe? File is linked below. The fan background of the file is an image. Completely misrepresented if you ask me. How do I report it and get my credit back? The file is rendered useless to me, as I need to change the colors drastically to serve its purpose within Illustrator. Thanks! 

An Art Deco Wedding Card with a Gold-patterned Background. - Buy this stock vector and explore simil...

Adobe Community Professional
Correct answer by jacquelingphoto2017 | Adobe Community Professional

Hi RADest,

On the menu bar at the bottom of your account page you will see, "Learn and support". Click on it and scroll to the bottom of the new page to a menu bar with "Contact Us". You may select the method of contact you wish to use there.

Please note: If you do not see "Learn and support, you should see "Contact us".

Best wishes

JG

Views

102

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 28, 2019 0
Adobe Community Professional ,
May 28, 2019

Copy link to clipboard

Copied

Hi RADest,

On the menu bar at the bottom of your account page you will see, "Learn and support". Click on it and scroll to the bottom of the new page to a menu bar with "Contact Us". You may select the method of contact you wish to use there.

Please note: If you do not see "Learn and support, you should see "Contact us".

Best wishes

JG

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 28, 2019 0
New Here ,
May 30, 2019

Copy link to clipboard

Copied

Thank you - Adobe already credited back. Unfortunate that this happens. I hope the portfolio isn't littered with files that are against the guideline for Stock.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 30, 2019 1
Resources
Buy Adobe Stock
Getting Started