Files won't open in illustrator

New Here ,
Jan 10, 2019 Jan 10, 2019

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Hello,

these files won't open:

AdobeStock_224275561.ai

AdobeStock_212530522.ai

Pls advise.

Judy Hicks

[e-mail deleted for security reasons]

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Adobe Employee , Jan 14, 2019 Jan 14, 2019
Judy,We were also unable to open these files due to an error. Hence, I have added 2 image licenses to your account so that you can use it against different images.Hope this helps!Feel free to update this thread if you have any additional questions.Regards,Twarita

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Adobe Community Professional ,
Jan 10, 2019 Jan 10, 2019

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What program did you use (wanted you use) to open the files?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Jan 10, 2019 Jan 10, 2019

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Oh, sorry. Adobe Illustrator CC2018.

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Adobe Community Professional ,
Jan 10, 2019 Jan 10, 2019

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Download it to your computer to the download area and you can open it like a good old Adobe Illustrator file:

I experienced problems when I used the integrated "Open in" function:

The result was this:

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Jan 11, 2019 Jan 11, 2019

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thanks for your quick reply. None of the opening actions work. See attached screenshot for error message I receive. I have tried:

  • double-clicking
  • opening from within Illustrator ("Open...")
  • right-clicking on the file and choosing "Open  with..."

maybe you can save it as something else for me?

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Adobe Employee ,
Jan 14, 2019 Jan 14, 2019

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Hi Judy,

Let me get these files checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Jan 14, 2019 Jan 14, 2019

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Judy,

We were also unable to open these files due to an error. Hence, I have added 2 image licenses to your account so that you can use it against different images.

Hope this helps!

Feel free to update this thread if you have any additional questions.

Regards,

Twarita

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Adobe Community Professional ,
Jan 14, 2019 Jan 14, 2019

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That’s nice of you...

Regards, Abambo
Hard- and Software Engineer and Photographer.

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