Files won't open in illustrator

New Here ,
Jan 10, 2019

Copy link to clipboard

Copied

Hello,

these files won't open:

AdobeStock_224275561.ai

AdobeStock_212530522.ai

Pls advise.

Judy Hicks

[e-mail deleted for security reasons]

Judy,

We were also unable to open these files due to an error. Hence, I have added 2 image licenses to your account so that you can use it against different images.

Hope this helps!

Feel free to update this thread if you have any additional questions.

Regards,

Twarita

Views

151

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Files won't open in illustrator

New Here ,
Jan 10, 2019

Copy link to clipboard

Copied

Hello,

these files won't open:

AdobeStock_224275561.ai

AdobeStock_212530522.ai

Pls advise.

Judy Hicks

[e-mail deleted for security reasons]

Judy,

We were also unable to open these files due to an error. Hence, I have added 2 image licenses to your account so that you can use it against different images.

Hope this helps!

Feel free to update this thread if you have any additional questions.

Regards,

Twarita

Views

152

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 10, 2019 0
Adobe Community Professional ,
Jan 10, 2019

Copy link to clipboard

Copied

What program did you use (wanted you use) to open the files?

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 10, 2019 1
New Here ,
Jan 10, 2019

Copy link to clipboard

Copied

Oh, sorry. Adobe Illustrator CC2018.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 10, 2019 0
Adobe Community Professional ,
Jan 10, 2019

Copy link to clipboard

Copied

Download it to your computer to the download area and you can open it like a good old Adobe Illustrator file:

I experienced problems when I used the integrated "Open in" function:

The result was this:

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 10, 2019 1
New Here ,
Jan 11, 2019

Copy link to clipboard

Copied

thanks for your quick reply. None of the opening actions work. See attached screenshot for error message I receive. I have tried:

  • double-clicking
  • opening from within Illustrator ("Open...")
  • right-clicking on the file and choosing "Open  with..."

maybe you can save it as something else for me?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 11, 2019 0
Adobe Employee ,
Jan 14, 2019

Copy link to clipboard

Copied

Hi Judy,

Let me get these files checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 14, 2019 0
Adobe Employee ,
Jan 14, 2019

Copy link to clipboard

Copied

Judy,

We were also unable to open these files due to an error. Hence, I have added 2 image licenses to your account so that you can use it against different images.

Hope this helps!

Feel free to update this thread if you have any additional questions.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 14, 2019 1
Abambo LATEST
Adobe Community Professional ,
Jan 14, 2019

Copy link to clipboard

Copied

That’s nice of you...

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 14, 2019 0
Resources
Buy Adobe Stock
Getting Started