Firefox Quantum does not work as expected?

New Here ,
Dec 20, 2017 Dec 20, 2017

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I signed up to a free trial of Adobe Stock, since I just needed few images for my project. I had a plan to cancel this during first month and logged in to manage account and opened manage plan as instructed in online manual. Page was totally empty, so I mistakenly assumed that it is already cancelled and nothing to worry. I even refreshed a page multiple times. However, notice from my credit card company woke me up that Stock account is still active and 44 usd charge was posted. After few trials, I noticed that this problem was related to Firefox Quantum browser (default settings) and with Chrome everything works normally and cancel account option is easily available. I swiftly canceled my plan with Chrome but maybe too late?

According to me, this is not a great way to create satisfied customers. Of course, stupid of me to expect that free trial would somehow cancel itself automatically to avoid unnecessary cost. Does anybody else had same kind of experience with Firefox?

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Adobe Employee , Dec 20, 2017 Dec 20, 2017
Hi Jani,Sorry to hear that you are facing these issues, I would suggest you to contact our support team Support FAQ: How can I contact Adobe for support? as if they can help you with some exception.If you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Dec 20, 2017 Dec 20, 2017

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Hi Jani,

Sorry to hear that you are facing these issues, I would suggest you to contact our support team Support FAQ: How can I contact Adobe for support? as if they can help you with some exception.

If you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Dec 30, 2017 Dec 30, 2017

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Hello Twarita

Thanks for your help and guidance. I contacted Adobe support as you suggested and very helpful support person was able to help me. Now everything is fine.

Best regards: Jani

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Adobe Employee ,
Dec 31, 2017 Dec 31, 2017

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I am glad to hear that your issue got resolved.

Regards

Twarita

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