Fotolia credits lost in transfer to Adobe Stock

New Here ,
Nov 01, 2020

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Hi,

 

I just transfered my account from Fotolia to Adobe Stock and no credits are showing. I understand the policy of giving 5:1 credits but I'm not seeing any at all. My Fotolia username was "yotophoto".

 

Please advise, thanks.

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Fotolia credits lost in transfer to Adobe Stock

New Here ,
Nov 01, 2020

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Hi,

 

I just transfered my account from Fotolia to Adobe Stock and no credits are showing. I understand the policy of giving 5:1 credits but I'm not seeing any at all. My Fotolia username was "yotophoto".

 

Please advise, thanks.

TOPICS
Fotolia

Views

20

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 01, 2020 0
Adobe Community Professional ,
Nov 01, 2020

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Credits he an expiry date attached. You need to use your credits in between one year.

 

Please contact Adobe customer service for more insight. On this user to user forum (with some Adobe participation) account problems can't be solved. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Nov 01, 2020

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I contacted them and it was resolved. Thank you.

 

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