Fotolia Purchase History?

New Here ,
Jan 17, 2019

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How do I access my old Fotolia purchase history?

Hi there,

The account is not migrated yet. But you are eligible for the online migration and you can migrate to the existing Adobe ID of yours.

Let me know if you need any more assistance.

Regards,

Sheena

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Fotolia Purchase History?

New Here ,
Jan 17, 2019

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How do I access my old Fotolia purchase history?

Hi there,

The account is not migrated yet. But you are eligible for the online migration and you can migrate to the existing Adobe ID of yours.

Let me know if you need any more assistance.

Regards,

Sheena

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Jan 17, 2019 0
Adobe Community Professional ,
Jan 18, 2019

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That history should have been migrated into your account.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 18, 2019 0
New Here ,
Jan 18, 2019

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True, that's what the Adobe support folks told me. However my Fotolia purchases did not transfer.

They told me I would have to talk to Fotolia support for this issue and gave me this link:  https://www.fotolia.com/Info/Contact

I was able to log into the old Fotolia account and I have 4 purchases and licenses that did not transfer.

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Jan 18, 2019 0
Adobe Community Professional ,
Jan 19, 2019

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Looping in twaritar3263062​ or Sheena Kaul​ or MatHayward​ for expert advice.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 19, 2019 0
Adobe Employee ,
Jan 22, 2019

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You were given the best advice. Please contact Fotolia customer service directly and they should be able to assist.

Kind regards,

Mat Hayward

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Jan 22, 2019 1
Adobe Employee ,
Jan 23, 2019

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Hi there,

Please provide me your Fotolia ID to get this checked and will update you with more information.

Regards,

Sheena

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Jan 23, 2019 1
New Here ,
Jan 23, 2019

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I went to:

https://www.fotolia.com/Member/Login

I have 4 purchased files that did not transfer to Adobe Stock.

Fotolia ID:  anastasiakay

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Jan 23, 2019 0
Adobe Employee ,
Feb 01, 2019

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Apologies for the late response.

Getting this checked.

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Feb 01, 2019 0
Adobe Employee ,
Feb 04, 2019

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Hi there,

The account is not migrated yet. But you are eligible for the online migration and you can migrate to the existing Adobe ID of yours.

Let me know if you need any more assistance.

Regards,

Sheena

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Feb 04, 2019 2
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