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Fotolia Purchase History?

Community Beginner ,
Jan 17, 2019 Jan 17, 2019

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How do I access my old Fotolia purchase history?

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correct answers 1 Correct Answer

Adobe Employee , Feb 04, 2019 Feb 04, 2019
Hi there,The account is not migrated yet. But you are eligible for the online migration and you can migrate to the existing Adobe ID of yours.Let me know if you need any more assistance.Regards,Sheena

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Adobe Community Professional ,
Jan 18, 2019 Jan 18, 2019

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That history should have been migrated into your account.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Jan 18, 2019 Jan 18, 2019

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True, that's what the Adobe support folks told me. However my Fotolia purchases did not transfer.

They told me I would have to talk to Fotolia support for this issue and gave me this link:  https://www.fotolia.com/Info/Contact

I was able to log into the old Fotolia account and I have 4 purchases and licenses that did not transfer.

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Adobe Community Professional ,
Jan 19, 2019 Jan 19, 2019

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Looping in twaritar3263062​ or Sheena Kaul​ or MatHayward​ for expert advice.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Jan 22, 2019 Jan 22, 2019

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You were given the best advice. Please contact Fotolia customer service directly and they should be able to assist.

Kind regards,

Mat Hayward

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Mine did not migrate either, and my flash drives were ruined in a hurricane.

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Adobe Employee ,
Jan 23, 2019 Jan 23, 2019

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Hi there,

Please provide me your Fotolia ID to get this checked and will update you with more information.

Regards,

Sheena

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Community Beginner ,
Jan 23, 2019 Jan 23, 2019

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I went to:

https://www.fotolia.com/Member/Login

I have 4 purchased files that did not transfer to Adobe Stock.

Fotolia ID:  anastasiakay

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Adobe Employee ,
Feb 01, 2019 Feb 01, 2019

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Apologies for the late response.

Getting this checked.

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Adobe Employee ,
Feb 04, 2019 Feb 04, 2019

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Hi there,

The account is not migrated yet. But you are eligible for the online migration and you can migrate to the existing Adobe ID of yours.

Let me know if you need any more assistance.

Regards,

Sheena

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New Here ,
Apr 27, 2021 Apr 27, 2021

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I would love access to the many purchases I made on Fotolia (all lost on destroyed flash drives). Thank you. Sharon Rhea Ford

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

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LATEST

Please use the Contact Us form on the bottom of https://www.fotolia.com/ for assistance.

I'll be locking this thread as it is quite old. If you have further requests please create a new thread.

EBQ

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