Fotolia subscription plan will it by transfered to Adobe Stock? and two profiles after migration

Community Beginner ,
Oct 10, 2019

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Hello,

I have 2 question about migration from fotolia to Adobe Stock,

 

I did transfer my Fotolia account to Adobe Stock today. In fact I'm not completly sure if everything went ok. Migration stucked on progress bar screen, but after refreshing the page I saw that I have my data in Adobe Stock but i realised that I have two profiles in Adobe Stock. Now I have one profile called personal with all my libraries and downloads from Fotolia and second with my company name which is empty (I was logged in to Adobe Account (I"m using Addobe CC applications) while transfer was started so i wasn't asked about anything (creating or log in to Adobe Stock account) during transfer).  

 

Is it ok to have two profile in Adobe Stock on one account ? 

After migrating from fotolia to Adobe Stock what happend with my fotolia subscription plan which I was paying monthly since many years? will it be moved to adobe stock like my not used downloads or do I have to buy adobe stock subscription plan? I can't find any information about that anywhere. 

 

Kind regards,

Slawomir Wielich

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Fotolia subscription plan will it by transfered to Adobe Stock? and two profiles after migration

Community Beginner ,
Oct 10, 2019

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Hello,

I have 2 question about migration from fotolia to Adobe Stock,

 

I did transfer my Fotolia account to Adobe Stock today. In fact I'm not completly sure if everything went ok. Migration stucked on progress bar screen, but after refreshing the page I saw that I have my data in Adobe Stock but i realised that I have two profiles in Adobe Stock. Now I have one profile called personal with all my libraries and downloads from Fotolia and second with my company name which is empty (I was logged in to Adobe Account (I"m using Addobe CC applications) while transfer was started so i wasn't asked about anything (creating or log in to Adobe Stock account) during transfer).  

 

Is it ok to have two profile in Adobe Stock on one account ? 

After migrating from fotolia to Adobe Stock what happend with my fotolia subscription plan which I was paying monthly since many years? will it be moved to adobe stock like my not used downloads or do I have to buy adobe stock subscription plan? I can't find any information about that anywhere. 

 

Kind regards,

Slawomir Wielich

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Oct 10, 2019 0
Adobe Employee ,
Oct 10, 2019

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Hi E.,
Thank you for posting your questions to the Adobe Stock Forums. I reviewed your record under the Adobe ID you are using on the forums. It does appear that you successfully migrated your Fotolia account to Adobe Stock. Your license history has been successfully transferred and you have 548 downloads/licenses available now.

 

Regarding your Fotolia subscription, it is currently set to auto-renew, which means that it will renew again on October 25 and all new downloads will be automatically converted x 2 and added under your personal entitlement on Adobe Stock.

 

As you mention the reason you are seeing two profiles is because one is for your personal entitlement and the other is for your business/team entitlement. This is expected.

 

EBQ

EBQ

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Oct 10, 2019 1
Community Beginner ,
Oct 10, 2019

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Hi,

Thanks a lot for your answere,

I have another two question 🙂

What will happaend with my fotolia subscription plan after 5th of November? (when Fotolia will be shut down) Will it be transfered to Adobe Stock or will I have to buy Adobe Stock Plan?

 

Is it possible to combine in one my both profiles as MK-ADVICE (personal and MK-ADVICE) as everything in my Adobe Stock is connected with my business. On Fotolia I have also business account. In the future I will need invoices for all purchases on Adobe Stock.

 

Regards

S.Wielich

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Oct 10, 2019 0
Adobe Employee ,
Oct 10, 2019

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Hi S., I will have to check with my colleague about this. I will respond when I hear back from him, it may not be until tomorrow.
EBQ

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Oct 10, 2019 0
Community Beginner ,
Oct 11, 2019

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Hi E., any further information ?

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Oct 11, 2019 0
Adobe Employee ,
Oct 11, 2019

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Apologies! I didn't hear back from my colleague. When you were on Fotolia were your subscriptions part of a business or personal subscription?
EBQ

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Oct 11, 2019 0
Community Beginner ,
Oct 11, 2019

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It was 100% business subscription with monthly invoice for my company. Fotolia account was registerd for my company.

My Adobe account is also business account so I have no idea why fotolia account was transfered to Adobe Stock as personal account???

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Oct 11, 2019 0
Adobe Employee ,
Oct 11, 2019

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Thank you. I am not the Fotolia Migration expert, and am not entirely familiar with the migration process. I will set a reminder to check with my colleagues Monday morning.

EBQ

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Oct 11, 2019 0
Community Beginner ,
Oct 11, 2019

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I will be waitnig for further information on monday. Despite the fact that I'm a bit concerned about all the problems connected with account migration, have a nice weekend 🙂

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Oct 11, 2019 0
Community Beginner ,
Oct 14, 2019

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Hi, any new information ?

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Oct 14, 2019 0
Adobe Employee ,
Oct 14, 2019

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Hi E.,
Yes, I have shared your request with my colleague and he is going to revert the migration from your personal account and move it to your business account.

I'll let you know when this has been completed.

EBQ

EBQ

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Oct 14, 2019 0
Adobe Employee ,
Oct 14, 2019

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Hi E.!

The transfer has been completed. Please sign out of Adobe Stock in your browser, clear your browser history and sign back in. You should see the name of your business on the Adobe Stock site after signing in. If you do not then please select it under your profile.

Please let us know if you require further assistance.
EBQ

EBQ

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Oct 14, 2019 0
Community Beginner ,
Oct 14, 2019

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Thanks a lot 🙂

One more question left

What will happened with my fotolia subscription plan after 5th of November? (when Fotolia will be shut down) Will it be transfered to Adobe Stock or will I have to buy Adobe Stock Plan?

 

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Oct 14, 2019 0
Adobe Employee ,
Oct 14, 2019

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From  my colleague:
All Fotolia subscriptions set to auto-renewal will renew for a maximum of 6 more months after the Fotolia closure (Nov 5th), so if you leave everything as it is right now, your subscription will continue renewing until June. Once the plan expires you will still have 1 more year to use up any remaining downloads in the account.

Additionally, if you buy a new subscription on Adobe Stock while the Fotolia subcription is still active, the new subscription will end the old Fotolia one.

EBQ

EBQ

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Oct 14, 2019 0
Community Beginner ,
Oct 14, 2019

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So as long as the subscription plan on fotolia will be renewed I will receive free downloads which will be automaticaly transferd to Adobe Stock ?

 

After Fotolia account transfer to Adobe Stock which i made there was a promotion on blue info bar just below adobestock site banner with info that If I have active subscription plan on fotolia I can buy Adobe Stock plan with 33% (or more) discount but now it is gone after your collegue revert the migration from my personal account and move it to my business account, can you bring back this promotion ?

 

I was considering this option as it was quite a good deal.

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Oct 14, 2019 0
Community Beginner ,
Oct 14, 2019

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Last two question above 🙂

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Oct 14, 2019 0
Community Beginner ,
Oct 14, 2019

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Hi, any further information?

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Oct 14, 2019 0
Adobe Employee ,
Oct 14, 2019

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I have forwarded your question to our Fotolia product management team. I expect a response tomorrow morning, since they are in Europe and I'm in the U.S.
EBQ

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Oct 14, 2019 0
Adobe Employee ,
Oct 15, 2019

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Working on finding out for you. 😉
EBQ

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Oct 15, 2019 0
Community Beginner ,
Oct 15, 2019

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I wait patiently and keep my fingers crossed for success 🙂

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Oct 15, 2019 1
Adobe Employee ,
Oct 16, 2019

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Hi S.,

I checked with folks that work on the Fotolia side of things and was told that there is no discount for team/business entitlement since current offer is a very good deal. I'm sorry I couldn't be of more help to you.

 

EBQ

EBQ

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Oct 16, 2019 0
Community Beginner ,
Jan 23, 2020

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So I wanted to clarify that if someone hhas already migrated to Stock and for example they have 100 migrated licenses to Stock and if they cancel stock after using the trial,will the migrated fotolia licences lapse or not or will they continue for the usual 12 months?

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Jan 23, 2020 0
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Community Beginner ,
Jan 23, 2020

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The licenses should be available for 12 months. Additionally, if you migrate to Stock,, you can get discount for Adobe Stock Plan. It is better to contact Adobe Support they answering fast and have knowledge about all things connected with migration to Stock. Contact with Support helped me to solve the problem. Here you can get just incomplete information, and not everything is accurate. I was told that there is no discount for Adobe Stock Plan, but there was :-).

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Jan 23, 2020 0
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