Free images not allocated

New Here ,
Jun 24, 2017

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Hi there

I haven't received my monthly 10 free stock images as I should according to my subscription for the past 3 months now.

Can someone please investigate for me?

Thanks

Esmeralda

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1 Correct Answer

Adobe Employee , Jun 27, 2017
Beverley_Gray Adobe Employee , Jun 27, 2017
Hi EsmeraldaThe issue with your renewal has been resolved and your image allocation is now showing correctly.Thanks for bringing this to our attention and apologies for any inconvenience caused.Kind regardsBev

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LEGEND ,
Jun 24, 2017

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In the first month you would have gotten 10 credits. The first month is free therefore you have received 10 free credits.

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New Here ,
Jun 24, 2017

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Hi there

Thanks for the reply. Below please see screenshot of my plan. It includes 10 images per month.

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LEGEND ,
Jun 24, 2017

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Your screenshot did not work. Only the first month is free images as I mentioned in that you are not charged for that month.

Are you saying that you are not getting 10 new credits each month?

For example if you subscribed on April 17th you would have gotten 10 credits and not being charged for that month. May 17th you would have gotten 10 more credits. So if you used 3 in the first month you would now have 17 credits. June 17th you would have gotten 10 more credits.

This is just an example but is that not what is happening for you?

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Adobe Employee ,
Jun 26, 2017

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Hi there

I'll look into this issue and let you know when resolved.

Kind regards

Bev

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New Here ,
Jun 26, 2017

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Thank you Beverley.

The 10 free images a month is included in my subscription but none has been allocated in the oast three months.

Kind regards

Esmeralda

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Adobe Employee ,
Jun 27, 2017

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Hi Esmeralda

The issue with your renewal has been resolved and your image allocation is now showing correctly.

Thanks for bringing this to our attention and apologies for any inconvenience caused.

Kind regards

Bev

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esmeraldav72758308 AUTHOR LATEST
New Here ,
Jun 27, 2017

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Awesome! Thank you

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