Free trial - Cancel risk-free within the first month in Adobe Stock

May 09, 2018

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What happens if I don't need the license anymore and I cancel it before the first month ends? How much will you charge me if I do so?
I want to try the annual plan of 40 standard assets a month.

Hi Shana,

If you cancel your Adobe Stock subscription during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

Also, if you are downloading the images prior to cancelling, the images will always remain in your license history.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Free trial - Cancel risk-free within the first month in Adobe Stock

May 09, 2018

Copy link to clipboard

Copied

What happens if I don't need the license anymore and I cancel it before the first month ends? How much will you charge me if I do so?
I want to try the annual plan of 40 standard assets a month.

Hi Shana,

If you cancel your Adobe Stock subscription during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

Also, if you are downloading the images prior to cancelling, the images will always remain in your license history.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

TOPICS
Account management

Views

1.9K

Likes

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May 09, 2018 0
Adobe Employee ,
May 09, 2018

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Hi Consultorio,

Thanks for reaching out to the Stock team. If you sign up for 40 standard images a month(one-year) plan, the first month will be a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

If you cancel the during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

For more information, please refer to Legal subscription terms | Adobe

Hope this information helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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May 09, 2018 1
May 27, 2018

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Hi,

I am new to this and had the same question though I also want to know, what happens to any images I may have downloaded in that time if I cancel during "risk free" period?

Cheers

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May 27, 2018 0
Adobe Employee ,
May 28, 2018

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Hi Shana,

If you cancel your Adobe Stock subscription during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

Also, if you are downloading the images prior to cancelling, the images will always remain in your license history.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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May 28, 2018 1
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