Copy link to clipboard
Copied
I cancelled my Adobe Stock subscription but I am still being charged. Is this an oversight on your part or is it deliberate?
I would like you to refund me and confirm that my cancellation has been accepted.
That's strange Eileen.
I don't see that charge on your account. I would suggest you to Contact Customer Care​ to resolve/report this charge.
Copy link to clipboard
Copied
Hi Eileen,
I apologize for the troubles that you've faced.
I see that your Stock subscription is cancelled and the last charge on your card was on Mar 07 2018 for Adobe Export PDF.
Regards,
Sheena
Copy link to clipboard
Copied
No - the last charge on my card was March 21 2018 for Adobe Stock.
Copy link to clipboard
Copied
That's strange Eileen.
I don't see that charge on your account. I would suggest you to Contact Customer Care​ to resolve/report this charge.
Copy link to clipboard
Copied
I'm having the exact same issue I cancelled last month thinking I'd forgotten to cancel before that and then just today I got charged again.
Copy link to clipboard
Copied
brydih39024128 wrote
I'm having the exact same issue I cancelled last month thinking I'd forgotten to cancel before that and then just today I got charged again.
Well the correct answer is still exactly the same: Contact Customer Care
Copy link to clipboard
Copied
Did you get anywhere with this, I cancelled after being on the trial for 3 days and they still charged me, I've had 3 very frustrating online chats, each lasting over half an hour, trying to get my money back - it seems impossible to talk to someone on the phone and the operators on the online chat just keep asking me the same questions and I'm getting nowhere
Copy link to clipboard
Copied
Looping in Rajashree Bhattacharya​
Copy link to clipboard
Copied
Hi J. M.,
I attempted to look up you Adobe Stock subscription using the Adobe ID you use on the forums and I see no active nor renewing Adobe Stock subscriptions. You do have some Fotolia credits that were transferred in March.
EBQ
Copy link to clipboard
Copied
I finally got a refund from Adobe for the money taken out of my bank in May but I have just noticed that a payment was also taken out of my bank account in April. This was a FREE trial, that is what I don't understand, so I was charged from when the free trial started. I now have to try to get a refund for the April payment.
Copy link to clipboard
Copied
Also, as I repeatedly said to the person on the web chat, you do not have an active subscription because I cancelled the free trial 3 days after installing it
Copy link to clipboard
Copied
Rajashree Bhattacharya​ can you check the transaction history and assist here?
Copy link to clipboard
Copied
Same thing is happening to me.
I signed up for the trial and canceled immediately because the download link would not even work.
Now I've been charged twice $60+
This is ridiculous
Copy link to clipboard
Copied
Hi jrechou,
I don't see an Adobe Stock subscription associated with the Adobe ID you are using here on the forums. However I do see that you have cancelled a Creative Cloud subscription recently. If your issue is regarding an Adobe Stock subscription then you'll need to contact customer dare for assistance: https://helpx.adobe.com/contact.html
EBQ