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Free Trial cancellation - still charged

New Here ,
Apr 09, 2018 Apr 09, 2018

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I cancelled my Adobe Stock subscription but I am still being charged. Is this an oversight on your part or is it deliberate?

I would like you to refund me and confirm that my cancellation has been accepted.

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correct answers 1 Correct Answer

Adobe Employee , Apr 09, 2018 Apr 09, 2018
That's strange Eileen.I don't see that charge on your account. I would suggest you to Contact Customer Care​ to resolve/report this charge.

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Adobe Employee ,
Apr 09, 2018 Apr 09, 2018

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Hi Eileen,

I apologize for the troubles that you've faced.

I see that your Stock subscription is cancelled and the last charge on your card was on Mar 07 2018 for Adobe Export PDF.

Regards,

Sheena

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New Here ,
Apr 09, 2018 Apr 09, 2018

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No - the last charge on my card was March 21 2018 for Adobe Stock.

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Adobe Employee ,
Apr 09, 2018 Apr 09, 2018

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That's strange Eileen.

I don't see that charge on your account. I would suggest you to Contact Customer Care​ to resolve/report this charge.

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New Here ,
Jan 20, 2019 Jan 20, 2019

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I'm having the exact same issue I cancelled last month thinking I'd forgotten to cancel before that and then just today I got charged again.

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Adobe Community Professional ,
Jan 21, 2019 Jan 21, 2019

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brydih39024128  wrote

I'm having the exact same issue I cancelled last month thinking I'd forgotten to cancel before that and then just today I got charged again.

Well the correct answer is still exactly the same: Contact Customer Care

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Jun 04, 2019 Jun 04, 2019

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Did you get anywhere with this, I cancelled after being on the trial for 3 days and they still charged me, I've had 3 very frustrating online chats, each lasting over half an hour, trying to get my money back - it seems impossible to talk to someone on the phone and the operators on the online chat just keep asking me the same questions and I'm getting nowhere

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Adobe Employee ,
Jun 06, 2019 Jun 06, 2019

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Looping in Rajashree Bhattacharya

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Adobe Employee ,
Jun 14, 2019 Jun 14, 2019

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Hi J. M.,

I attempted to look up you Adobe Stock subscription using the Adobe ID you use on the forums and I see no active nor renewing Adobe Stock subscriptions. You do have some Fotolia credits that were transferred in March.

EBQ

EBQ

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New Here ,
Jun 16, 2019 Jun 16, 2019

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I finally got a refund from Adobe for the money taken out of my bank in May but I have just noticed that a payment was also taken out of my bank account in April. This was a FREE trial, that is what I don't understand, so I was charged from when the free trial started. I now have to try to get a refund for the April payment.

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New Here ,
Jun 16, 2019 Jun 16, 2019

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Also, as I repeatedly said to the person on the web chat, you do not have an active subscription because I cancelled the free trial 3 days after installing it

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Adobe Employee ,
Jun 17, 2019 Jun 17, 2019

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Rajashree Bhattacharya​ can you check the transaction history and assist here?

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New Here ,
Jan 20, 2020 Jan 20, 2020

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Same thing is happening to me.

I signed up for the trial and canceled immediately because the download link would not even work.

Now I've been charged twice $60+

This is ridiculous

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Adobe Employee ,
Jan 21, 2020 Jan 21, 2020

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Hi jrechou,

 

I don't see an Adobe Stock subscription associated with the Adobe ID you are using here on the forums. However I do see that you have cancelled a Creative Cloud subscription recently. If your issue is regarding an Adobe Stock subscription then you'll need to contact customer dare for assistance:  https://helpx.adobe.com/contact.html

 

EBQ

EBQ

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