Hacked account, intruder ordered Transaction via PayPal

New Here ,
Mar 15, 2020

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Hello,

I've been charged with a monthly fee for Adobe Stock subscribtion, that I discovered inside my PayPal account. 

I never subscribed for this, this transaction was not done by me, and I never used the service itself, short of creating Adobe ID.

I never received any emails or notifications on my PayPal app. Can somebody please explain, if it is not my stolen Adobe ID (I changed the password as soon as I discovered this transaction), what are other options?

Thank you

Anna

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Account management, Plans and purchase, Troubleshooting

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Hacked account, intruder ordered Transaction via PayPal

New Here ,
Mar 15, 2020

Copy link to clipboard

Copied

Hello,

I've been charged with a monthly fee for Adobe Stock subscribtion, that I discovered inside my PayPal account. 

I never subscribed for this, this transaction was not done by me, and I never used the service itself, short of creating Adobe ID.

I never received any emails or notifications on my PayPal app. Can somebody please explain, if it is not my stolen Adobe ID (I changed the password as soon as I discovered this transaction), what are other options?

Thank you

Anna

TOPICS
Account management, Plans and purchase, Troubleshooting

Views

112

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 15, 2020 0
Adobe Employee ,
Mar 16, 2020

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

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Mar 16, 2020 0
New Here ,
Mar 18, 2020

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Thank you very much

Anna

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Mar 18, 2020 0
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