He cancelado mi suscripción y no puedo acceder a los créditos que me quedan, casi 100. ¿Qué puedo hacer?

New Here ,
Jun 11, 2018

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Hola. He cancelado mi suscripción pero aún dispongo de casi 100 créditos sin utilizar. Hoy he intentado bajar una imagen y mi cuenta aparece bloqueada. ¿Cómo puedo usar los créditos que me quedan? Me parece un robo que se queden con algo que he pagado. ¿Qué puedo hacer?

Hi Jose,

Sorry to hear that.

I checked your account and noticed that your Adobe Stock subscription has been suspended and that is the reason you are unable to access the remaining assets.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face troubles, feel free to update this thread.

Regards,

Twarita

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He cancelado mi suscripción y no puedo acceder a los créditos que me quedan, casi 100. ¿Qué puedo hacer?

New Here ,
Jun 11, 2018

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Hola. He cancelado mi suscripción pero aún dispongo de casi 100 créditos sin utilizar. Hoy he intentado bajar una imagen y mi cuenta aparece bloqueada. ¿Cómo puedo usar los créditos que me quedan? Me parece un robo que se queden con algo que he pagado. ¿Qué puedo hacer?

Hi Jose,

Sorry to hear that.

I checked your account and noticed that your Adobe Stock subscription has been suspended and that is the reason you are unable to access the remaining assets.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face troubles, feel free to update this thread.

Regards,

Twarita

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Jun 11, 2018 0
Adobe Employee ,
Jun 11, 2018

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Hi Jose,

Sorry to hear that.

I checked your account and noticed that your Adobe Stock subscription has been suspended and that is the reason you are unable to access the remaining assets.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face troubles, feel free to update this thread.

Regards,

Twarita

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