Hi, I have the same problem – I accidently clicked on the License blue button for an image I do not want - can this be removed from my account please? Image ref 84514948.
I have confirmed you licensed the asset and granted you a replacement license.
Hi I also have the same problem. I accidentally licensed a product #298243180
- please can you remove it. Thanks
Assets cannot be returned but I did grant you a replacement license for this standard asset.
Hi. I can't find a way to create my own post, so I'm posting as a reply here. I also have an accidental licensing issue, the asset is file# 191530070. I clicked the License button by mistake, and haven't downloaded it. Can you please reverse that?
It appears you have been granted a replacement license.
I accidentally licensed an image just now. The blue license button is just dumb - i was just trying to make the image bigger and it purchased it! UGH! Please credit my account.
I was browsing through your stock after just singing up and clicked the blue-button thinking it would inform me how many credits the file costs but it licensed the file and opened a download window, which I immediately canceled.
Looking at the forums it seems like many people have experienced the same, wouldn't it be easier for both sides if there was a slight change to the UX?
Please can you look into this, the license ID is: #160979092
I can't grant you a replacement image, for that you need to wait for a friendly Adobe employee jumping in, but I can point you to this piece of information: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662
A different possibility to get your replacement image is to contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".
I have verified that you have licensed asset id 160979092 and have granted you 1 replacement license. Please delete 160979092 asset from any downloads or library at your end.