Help prevent accidental licensing

New Here ,
Oct 04, 2019

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Hello, it seems I fell into the same trap as other users; I accidentally licensed an image while scrolling through the catalog. Please remove this image from my account. Thank you. 204759138

Hello B.,

 

I have confirmed you licensed the asset and granted you a replacement license.

 

EBQ

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Help prevent accidental licensing

New Here ,
Oct 04, 2019

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Hello, it seems I fell into the same trap as other users; I accidentally licensed an image while scrolling through the catalog. Please remove this image from my account. Thank you. 204759138

Hello B.,

 

I have confirmed you licensed the asset and granted you a replacement license.

 

EBQ

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Oct 04, 2019 0
Community Beginner ,
Oct 07, 2019

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Hi, I have the same problem – I accidently clicked on the License blue button for an image I do not want - can this be removed from my account please? Image ref 84514948.

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Oct 07, 2019 0
Adobe Employee ,
Oct 07, 2019

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Hello B.,

 

I have confirmed you licensed the asset and granted you a replacement license.

 

EBQ

EBQ

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Oct 07, 2019 0
New Here ,
Nov 01, 2019

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Hi I also have the same problem.  I accidentally licensed a product #298243180

 - please can you remove it.  Thanks

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Nov 01, 2019 0
Adobe Employee ,
Nov 04, 2019

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Hi K.,

 

Assets cannot be returned but I did grant you a replacement license for this standard asset.

 

EBQ

EBQ

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Nov 04, 2019 0
Community Beginner ,
Jan 22, 2020

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Hi. I can't find a way to create my own post, so I'm posting as a reply here. I also have an accidental licensing issue, the asset is  file# 191530070. I clicked the License button by mistake, and haven't downloaded it. Can you please reverse that?

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Jan 22, 2020 0
Adobe Employee ,
Jan 22, 2020

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It appears you have been granted a replacement license.

EBQ

EBQ

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Jan 22, 2020 0
New Here ,
Apr 15, 2020

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I accidentally licensed an image just now.  The blue license button is just dumb - i was just trying to make the image bigger and it purchased it!  UGH!   Please credit my account.  

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Apr 15, 2020 0
New Here ,
May 21, 2020

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The image i accidentally licensed is #310562674

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May 21, 2020 0
Vani_100 LATEST
Adobe Employee ,
May 21, 2020

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Hello careym81597424,

I have verified that you have licensed asset # 310562674 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

 

Thanks !!!

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May 21, 2020 1
New Here ,
Apr 15, 2020

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Hi.

 I was browsing through your stock after just singing up and clicked the blue-button thinking it would inform me how many credits the file costs but it licensed the file and opened a download window, which I immediately canceled.  

Looking at the forums it seems like many people have experienced the same, wouldn't it be easier for both sides if there was a slight change to the UX?

Please can you look into this, the license ID is: #160979092

Thanks

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Apr 15, 2020 0
Adobe Community Professional ,
Apr 17, 2020

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Hi MichaelB,

 

I can't grant you a replacement image, for that you need to wait for a friendly Adobe employee jumping in, but I can point you to this piece of information: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

 

A different possibility to get your replacement image is to contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Apr 17, 2020 0
Adobe Employee ,
Apr 20, 2020

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Hello michaelb78638743,

I have verified that you have licensed asset id 160979092 and have granted you 1 replacement license. Please delete 160979092 asset from any downloads or library at your end.

 

Thanks !!!!

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Apr 20, 2020 0
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