Help! Refusal to accept raster illustration.

New Here ,
Apr 15, 2020

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Hello, please help. I can not understand the reasons for the refusal. Failure on a technical issue. Raster illustration. Thank you in advance!

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Correct answer by Abambo | Adobe Community Professional

The first buyer of these illustrations would complain about the bad quality of the files. There are some graphic errors: shadows do not make objects brighter. 

0D1A474D-E173-42FB-B760-5C13A4F1A5B8.jpeg

 

And than there are quality issues with the graphics in general. I would expect a picture like these clean and usable:

A828DA60-5A9E-4B31-99A0-7DC3E56F4915.jpegCE647BB1-2E24-4EED-9933-50CB1BA9F2BF.jpeg

 

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Help! Refusal to accept raster illustration.

New Here ,
Apr 15, 2020

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Hello, please help. I can not understand the reasons for the refusal. Failure on a technical issue. Raster illustration. Thank you in advance!

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

The first buyer of these illustrations would complain about the bad quality of the files. There are some graphic errors: shadows do not make objects brighter. 

0D1A474D-E173-42FB-B760-5C13A4F1A5B8.jpeg

 

And than there are quality issues with the graphics in general. I would expect a picture like these clean and usable:

A828DA60-5A9E-4B31-99A0-7DC3E56F4915.jpegCE647BB1-2E24-4EED-9933-50CB1BA9F2BF.jpeg

 

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Troubleshooting

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190

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Apr 15, 2020 0
Adobe Community Professional ,
Apr 16, 2020

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Do any of these situations apply to you?

From Adobe help files:


https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

Vector technical issues include

Open paths: all filled shape paths must be closed.

Raster images: do not embed pixel-based images (JPEGs) into your vectors files—because they are not vectors.

Autotrace: Do not use autotrace on complex images like photos. The resulting vectors are too difficult for a customer to edit.

Artboard size: Your artboard must be a minimum of 15 megapixels or it cannot upload through the Contributor portal.

 

 

The lines in the arrow seem to be jagged.

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Apr 16, 2020 0
New Here ,
Apr 16, 2020

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Thank you for your reply!
But I have a bitmap, and you specified the requirements for vectors?

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Apr 16, 2020 0
ricky336 LATEST
Adobe Community Professional ,
Apr 17, 2020

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You will need to check the requirements of this type of asset, the above link is Adobe's guidelines.

However, in your image, as pointed out, you do have problems with the graphics. The edges are jagged.

They should be clean. So, in this case, there are technical issues.

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Apr 17, 2020 0
Adobe Community Professional ,
Apr 16, 2020

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The first buyer of these illustrations would complain about the bad quality of the files. There are some graphic errors: shadows do not make objects brighter. 

0D1A474D-E173-42FB-B760-5C13A4F1A5B8.jpeg

 

And than there are quality issues with the graphics in general. I would expect a picture like these clean and usable:

A828DA60-5A9E-4B31-99A0-7DC3E56F4915.jpegCE647BB1-2E24-4EED-9933-50CB1BA9F2BF.jpeg

 

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Apr 16, 2020 1
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