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Help with refund for hidden Adobe Stock subscription

New Here ,
Oct 30, 2018 Oct 30, 2018

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Unfortunately, I was somehow unaware I've been paying a 29.99 monthly fee for Adobe Stock for the past 10 months. I started a trial at some point and thought I had canceled. I recently went to gather a few stock images and realized this by the high number of images I had available to me through my account. Though I was able to use a few images, I have absolutely no need for the rest of them, or a continuing subscription. I am going to be rebilled for this subscription on tomorrow's date, and am now faced with having to choose and download 105 images in one sitting or lose what I have (accidentally) paid for.

I am looking for a refund for any part of my subscription over the last 10 months- as it is easy to see I have not been using it and have no need for the remaining images. I had no idea my subscription to Adobe Stock past the free trial had been ongoing apart from my CC subscription. It was in no way obvious.

I have already contacted support via chat and can provide a copy showing that he did not understand my issue. Have been seeking help via other forums where I have seen MANY others with the same problem, but am at a loss as to who else to contact, and so am posting here. Any help would be appreciated.

Thank you.

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correct answers 1 Correct Answer

Adobe Employee , Jan 11, 2019 Jan 11, 2019
Hi Kevin,The issue has been taken care off and resolved. The contract has been cancelled and the refund has also been initiated for the last 2 months.Regards,Twarita

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Hi Kevin,

Please refer to the thread: How do I get a refund on a subscription to Adobe Stock

Regards,

Twarita

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New Here ,
Jan 06, 2019 Jan 06, 2019

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I was able to get a refund, which I am thankful for, HOWEVER, after being assured my Adobe Stock subscription would be canceled I have AGAIN discovered I've been silently paying for the last two months of a completely unwanted Adobe Stock Subscription even after all the time I've spent resolving this issue. Please advise. This is unbelievable, to me.

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Adobe Employee ,
Jan 07, 2019 Jan 07, 2019

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Kevin,

I am sorry for the inconvenience caused to you.

Let me get this issue checked from the concerned team. I will update this thread once I have more information. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Jan 11, 2019 Jan 11, 2019

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Hi Kevin,

The issue has been taken care off and resolved. The contract has been cancelled and the refund has also been initiated for the last 2 months.

Regards,

Twarita

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New Here ,
Jan 11, 2019 Jan 11, 2019

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Hi Twaritar3263062,

Thank you for your kindness in this frustrating experience. I appreciate the helpfulness of staff like yourself.

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Adobe Employee ,
Jan 11, 2019 Jan 11, 2019

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You are welcome, Kevin.

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