Hi I cannot cancel my plan.what should I do?

New Here ,
Nov 12, 2018

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I can only view invoice,but not change plan,what should I do?

Hi Zhengran,

Sorry to hear that.

I have checked your account details and noticed that you have signed up for Adobe Stock 10 images a month(one-year) plan on 12 of September 2018. The subscription has been suspended and that is the reason you are unable to self-cancel your subscription.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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Hi I cannot cancel my plan.what should I do?

New Here ,
Nov 12, 2018

Copy link to clipboard

Copied

UT(E48)]797HV9[MO68DXVQ.png

I can only view invoice,but not change plan,what should I do?

Hi Zhengran,

Sorry to hear that.

I have checked your account details and noticed that you have signed up for Adobe Stock 10 images a month(one-year) plan on 12 of September 2018. The subscription has been suspended and that is the reason you are unable to self-cancel your subscription.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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Nov 12, 2018 0
Adobe Employee ,
Nov 12, 2018

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Hi Zhengran,

Sorry to hear that.

I have checked your account details and noticed that you have signed up for Adobe Stock 10 images a month(one-year) plan on 12 of September 2018. The subscription has been suspended and that is the reason you are unable to self-cancel your subscription.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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