how can i cancel ADB045350039HK order~

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Nov 09, 2018 Nov 09, 2018

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how can i cancel ADB045350039HK  order~ 

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Adobe Employee , Nov 12, 2018 Nov 12, 2018
Hi there,I see you have an Adobe account under the same ID as with forums.I have checked the order no and noticed that you have purchased an on-demand asset. On-demand assets are non-refundable.Please reach out to our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Feel free to update th...

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi there,

I see you have an Adobe account under the same ID as with forums.

I have checked the order no and noticed that you have purchased an on-demand asset. On-demand assets are non-refundable.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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