How can I cancel Adobe stock

New Here ,
Mar 12, 2018 Mar 12, 2018

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Hello,

i would like to cancell adobe annual stock subscription.

i don’t know how it has activated, I am not using it and money were taken from my card. I want to cancell it immediately

thank you

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correct answers 1 Correct Answer

Adobe Employee , Mar 15, 2018 Mar 15, 2018
Maria,I can see a payment has been done for the Stock subscription today and that is the reason now you are able to see the cancel option. Although, if you wish to cancel the Stock subscription under the individual account, you may follow the steps as given in the help document: Cancel your Adobe Stock membershipAnd the charge (146,36 euro) you have mentioned above, is the cancellation fee. According to the Stock terms and conditions, if you cancel the service after the 14th day after the beginn...

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Adobe Employee ,
Mar 12, 2018 Mar 12, 2018

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Hi Maria,

We apologize for the inconvenience caused to you.

I just went through your account details and noticed that you have Stock 10 images per month(one-year) plan which was purchased on 12th December 2017, however, there seems to be a payment issue on your account and that is the reason you are unable to get the cancel option.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

If you face difficulties reaching support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Mar 12, 2018 Mar 12, 2018

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But I have an enterprise ID that supposed to be paid by my university IED

in Milan

2018-03-12 19:59 GMT+01:00 twaritar3263062 <forums_noreply@adobe.com>:

How can I cancel Adobe stock created by twaritar3263062

<https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View

the full discussion <https://forums.adobe.com/message/10237757#10237757>

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Adobe Employee ,
Mar 12, 2018 Mar 12, 2018

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Maria,

I would request you to reach out to support team as they will be able to pull up more information from your account and will assist you accordingly. Please find the link to the support shared in my above post.

Regards

Twarita

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New Here ,
Mar 15, 2018 Mar 15, 2018

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Hello,

I have already paid this month for adobe stock, even though i was not using

it, how can i cancel subscription immediately ?

2018-03-12 21:10 GMT+01:00 twaritar3263062 <forums_noreply@adobe.com>:

How can I cancel Adobe stock created by twaritar3263062

<https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View

the full discussion <https://forums.adobe.com/message/10237928#10237928>

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New Here ,
Mar 15, 2018 Mar 15, 2018

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right now i was trying to cancel my subscription and it's asked to pay

146,36 euro for it. How is it possible? it was not announced before, when i

have subscribed by accident!

2018-03-15 12:31 GMT+01:00 Maria Khagur <mariakhagur@ied.edu>:

Hello,

I have already paid this month for adobe stock, even though i was not

using it, how can i cancel subscription immediately ?

>

2018-03-12 21:10 GMT+01:00 twaritar3263062 <forums_noreply@adobe.com>:

>> How can I cancel Adobe stock created by twaritar3263062

>> <https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View

>> the full discussion <https://forums.adobe.com/message/10237928#10237928>

>>

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Adobe Employee ,
Mar 15, 2018 Mar 15, 2018

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LATEST

Maria,

I can see a payment has been done for the Stock subscription today and that is the reason now you are able to see the cancel option. Although, if you wish to cancel the Stock subscription under the individual account, you may follow the steps as given in the help document: Cancel your Adobe Stock membership

And the charge (146,36 euro) you have mentioned above, is the cancellation fee. According to the Stock terms and conditions, if you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

For more information, you may refer to Legal subscription terms | Adobe

Also, if you are looking to cancel the Stock subscription which belongs to your enterprise ID, you need to contact your team's admin.

Feel free to update this thread in case you have any additional questions.

Regards

Twarita

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Adobe Employee ,
Mar 13, 2018 Mar 13, 2018

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Hi Maria,

Since your subscription is on an enterprise plan from your university, you will need to contact the administrator of this plan within your university for the same as they will only be able to raise the cancellation with the support.

Regards,

Sheena

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