How can I get back my licenses? I cancelled my plan, because I didn't know I can lose my licenses.

Mar 31, 2020

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I had 90 licenses available, I cancelled my plan, because I'm not needing more than that for the upcoming months. But until now I realize that if I cancel my plan, Adobe Stock can delete my lincenses. That is so unfair! Because I paid for months before without using those licenses.

 

There's a way to get back my licenses? Maybe if I pick again a small plan? Can I get back my 90 licenses?

 

Plus current situation is not good for the finances. Please help!

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Plans and purchase

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How can I get back my licenses? I cancelled my plan, because I didn't know I can lose my licenses.

Mar 31, 2020

Copy link to clipboard

Copied

I had 90 licenses available, I cancelled my plan, because I'm not needing more than that for the upcoming months. But until now I realize that if I cancel my plan, Adobe Stock can delete my lincenses. That is so unfair! Because I paid for months before without using those licenses.

 

There's a way to get back my licenses? Maybe if I pick again a small plan? Can I get back my 90 licenses?

 

Plus current situation is not good for the finances. Please help!

TOPICS
Plans and purchase

Views

159

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 31, 2020 0
Adobe Employee ,
Apr 01, 2020

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Hi JM,

It depends on how long ago you cancelled your subscription. If you cancel and renew within a given time you can have the licenses from your old subscription restored in some cases.  Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

EBQ

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