How Can I Stop Adobe Stock - 10 images a month (one-year)‎

Apr 22, 2018

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Hello Everyone

How Can I Stop Monthly Payments For

Adobe Stock - 10 images a month (one-year)‎

Thanks

Nino,

Since your subscription has been suspended (due to payment issues), you do not have to pay monthly.

In order to continue with your subscription/ resubscribe to Adobe Stock please contact our support team. Please find the link to contact support in my above post.

Regards

Twarita

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How Can I Stop Adobe Stock - 10 images a month (one-year)‎

Apr 22, 2018

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Hello Everyone

How Can I Stop Monthly Payments For

Adobe Stock - 10 images a month (one-year)‎

Thanks

Nino,

Since your subscription has been suspended (due to payment issues), you do not have to pay monthly.

In order to continue with your subscription/ resubscribe to Adobe Stock please contact our support team. Please find the link to contact support in my above post.

Regards

Twarita

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Apr 22, 2018 0
Adobe Employee ,
Apr 23, 2018

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Hi Nino,

I see you have Adobe account under the same ID as with forums.

I just checked your account and noticed that you had signed up for Stock 10 images per month (one-year) plan on 20 Feb 2018. The subscription is currently in a suspended mode. I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Apr 23, 2018 1
Apr 25, 2018

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okay, the adobe stock subscription is in suspended mode. It does mean I do not have to pay monthly?

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Apr 25, 2018 0
Adobe Employee ,
Apr 25, 2018

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Nino,

Since your subscription has been suspended (due to payment issues), you do not have to pay monthly.

In order to continue with your subscription/ resubscribe to Adobe Stock please contact our support team. Please find the link to contact support in my above post.

Regards

Twarita

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Apr 25, 2018 1
May 04, 2018

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Its suspended

but today i have automatic pay 35,99€ , can you refund this payment?

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May 04, 2018 0
Adobe Employee ,
May 04, 2018

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Nino,

Your subscription was in a suspended mode earlier and hence your account wasn't charged. It seems that you did update your card details and hence the account turned active and you were charged 35,99€.

If you are not using the Stock subscription, please contact our support team Support FAQ: How can I contact Adobe for support?  as they will be able to help you with the cancellation and refund requests.

Please let us know if you come across any other concerns.

Regards

Twarita

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May 04, 2018 0
May 04, 2018

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Okay

I need refund 35,99€ money back and also suspend adobe stock account, can you do it?

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May 04, 2018 0
Adobe Employee ,
May 04, 2018

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Hi Nino,

Due to security reasons we do not take the billing and cancellation requests on Adobe Forums. Kindly contact the support for the refund requests and subscription cancellation.

Regards,

Sheena

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May 04, 2018 1
Nov 29, 2018

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Hi,

HOW CAN I STOP MAKING PAYMENTS TO ADOBE STOCK IMAGES?????

I CAN NOT FIND HOW TO DO THIS??

CAN SOMEONE PLEASE GIVE ME A CONTACT NUMBER OR STOP THIS COMING FROM MY ACCOUNT EVERY MONTH..

PLEASE...

OR DO I HAVE TO TAKE LEGAL ACTION TO STOP THESE PAYMENT??

IAIN BALDWIN

LIQUID COLOUR DESIGN

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Nov 29, 2018 0
Adobe Employee ,
Nov 29, 2018

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Hello I. B.,

I was able to look up your account using the Adobe ID you are using on the forums and your Adobe Stock subscription has been cancelled. Please let us know if you require further assistance.

EBQ

EBQ

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Nov 29, 2018 1
Adobe Employee ,
Nov 30, 2018

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Hi Iain,

Sorry to hear that.

I have checked your account details and noticed that you have signed up for Adobe Stock 3 images per month plan on 29 May 2017.

The payment status is in a "cancelling state" and you will not be billed further for the same.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Nov 30, 2018 0
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