How can I talk with somebody of Adobe?

New Here ,
Jan 22, 2019

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Hi everybody,

I have a question for Adobe. I have selected some pictures and I have a 18 pictures credit right now.

Can I license every image I want independently of the price they have?

I distrust the Adobe Sales Policy : i have discovered the plan I Contracted was an anual plan paid month by month and I wanted to cancel it, I hace to pay 6 months!! (I think it s a kind of abuse. I´ll read better next time).

The chat does not answer and neither the phone number.

Can you help me?

Thanks in advance

Pierre

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

pierrel22392598  wrote

I have a question for Adobe. I have selected some pictures and I have a 18 pictures credit right now.

Can I license every image I want independently of the price they have?

Hi Pierre,

You can license standard assets with your credits.

Adobe Stock pricing and membership plan | Adobe Stock

What types of stock assets are included in a subscription?

Subscription plans provide access to royalty-free, high-resolution standard images.

Subscriptions do not include premium images, premium templates, premium 3D, Editorial assets, video, or standard images with an extended license. To license those types of assets, you can purchase those on-demand individually or with Credit Packs for the biggest savings.

pierrel22392598  wrote

I distrust the Adobe Sales Policy : i have discovered the plan I Contracted was an anual plan paid month by month and I wanted to cancel it, I hace to pay 6 months!! (I think it s a kind of abuse. I´ll read better next time).

I suppose you have to read the conditions better next time as it clearly ​states "annual plan, paid monthly​". There exists also a monthly plan and that plan can be cancelled anytime.

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How can I talk with somebody of Adobe?

New Here ,
Jan 22, 2019

Copy link to clipboard

Copied

Hi everybody,

I have a question for Adobe. I have selected some pictures and I have a 18 pictures credit right now.

Can I license every image I want independently of the price they have?

I distrust the Adobe Sales Policy : i have discovered the plan I Contracted was an anual plan paid month by month and I wanted to cancel it, I hace to pay 6 months!! (I think it s a kind of abuse. I´ll read better next time).

The chat does not answer and neither the phone number.

Can you help me?

Thanks in advance

Pierre

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

pierrel22392598  wrote

I have a question for Adobe. I have selected some pictures and I have a 18 pictures credit right now.

Can I license every image I want independently of the price they have?

Hi Pierre,

You can license standard assets with your credits.

Adobe Stock pricing and membership plan | Adobe Stock

What types of stock assets are included in a subscription?

Subscription plans provide access to royalty-free, high-resolution standard images.

Subscriptions do not include premium images, premium templates, premium 3D, Editorial assets, video, or standard images with an extended license. To license those types of assets, you can purchase those on-demand individually or with Credit Packs for the biggest savings.

pierrel22392598  wrote

I distrust the Adobe Sales Policy : i have discovered the plan I Contracted was an anual plan paid month by month and I wanted to cancel it, I hace to pay 6 months!! (I think it s a kind of abuse. I´ll read better next time).

I suppose you have to read the conditions better next time as it clearly ​states "annual plan, paid monthly​". There exists also a monthly plan and that plan can be cancelled anytime.

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43

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 22, 2019 0
Adobe Community Professional ,
Jan 22, 2019

Copy link to clipboard

Copied

pierrel22392598  wrote

I have a question for Adobe. I have selected some pictures and I have a 18 pictures credit right now.

Can I license every image I want independently of the price they have?

Hi Pierre,

You can license standard assets with your credits.

Adobe Stock pricing and membership plan | Adobe Stock

What types of stock assets are included in a subscription?

Subscription plans provide access to royalty-free, high-resolution standard images.

Subscriptions do not include premium images, premium templates, premium 3D, Editorial assets, video, or standard images with an extended license. To license those types of assets, you can purchase those on-demand individually or with Credit Packs for the biggest savings.

pierrel22392598  wrote

I distrust the Adobe Sales Policy : i have discovered the plan I Contracted was an anual plan paid month by month and I wanted to cancel it, I hace to pay 6 months!! (I think it s a kind of abuse. I´ll read better next time).

I suppose you have to read the conditions better next time as it clearly ​states "annual plan, paid monthly​". There exists also a monthly plan and that plan can be cancelled anytime.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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