how do I complain about a stock item I downloaded but was not fit for purpose?

Explorer ,
Sep 03, 2020

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I downloaded (and used a stock credit) for an InDesign template which - unfortunately - is not fit for purpose (badly laid out and poorly executed... I could have done better myself). I'm not using the template but have 'spent' a credit to find out it is worthless... any help appreciated.

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Please post the asset number of the template and wait until a friendly Adobe employee jumps in and grants you a replacement credit. Alternatively you can also contact customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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Plans and purchase, Troubleshooting

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how do I complain about a stock item I downloaded but was not fit for purpose?

Explorer ,
Sep 03, 2020

Copy link to clipboard

Copied

I downloaded (and used a stock credit) for an InDesign template which - unfortunately - is not fit for purpose (badly laid out and poorly executed... I could have done better myself). I'm not using the template but have 'spent' a credit to find out it is worthless... any help appreciated.

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Please post the asset number of the template and wait until a friendly Adobe employee jumps in and grants you a replacement credit. Alternatively you can also contact customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

TOPICS
Plans and purchase, Troubleshooting

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18

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 03, 2020 0
Adobe Community Professional ,
Sep 03, 2020

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Please post the asset number of the template and wait until a friendly Adobe employee jumps in and grants you a replacement credit. Alternatively you can also contact customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

Regards, Abambo
Hard- and Software Engineer and Photographer.

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