how do I complain about a stock item I downloaded but was not fit for purpose?

[johdoo]

I downloaded (and used a stock credit) for an InDesign template which - unfortunately - is not fit for purpose (badly laid out and poorly executed... I could have done better myself). I'm not using the template but have 'spent' a credit to find out it is worthless... any help appreciated.

[Abambo · Accepted solution]

Please post the asset number of the template and wait until a friendly Adobe employee jumps in and grants you a replacement credit. Alternatively you can also contact customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".