how do i license downloaded videos that dont show in my library

New Here ,
Oct 06, 2017 Oct 06, 2017

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i downloaded a couple of videos. i now want to license them. i cant find out how to do this as they arent in my library. they have adobe stock preview numbers . i cant even find a sales person to talk to .

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Adobe Employee ,
Oct 06, 2017 Oct 06, 2017

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Hi there

Could you please provide the file numbers to check.

Thanks

Bev

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New Here ,
Oct 06, 2017 Oct 06, 2017

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92778372 and 79156294 and an image73937592

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Adobe Employee ,
Oct 06, 2017 Oct 06, 2017

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On stock.adobe.com you can enter the file number in the search bar.  You then have the option to save a preview or buy the license:

buy_video.png

Hope this helps.

Thanks

Bev

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New Here ,
Oct 06, 2017 Oct 06, 2017

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cant believe this is being done on a forum. now the account wont accept my paypal despite all details being correct then redirecting me to my paypal account and asking for a new payment card which it verified or linked with my paypal account. you really need a sales department. this is crazy. id be better trying to find these on shutterstock or something.

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Adobe Employee ,
Oct 06, 2017 Oct 06, 2017

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Sorry to hear you're having problems with the purchase.  Unfortunately videos are only available to purchase online so our Sales team would be unable to help.  I can see that the transactions have been rejected by Paypal so it would be worth checking this with them.

Regards

Bev

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New Here ,
Oct 06, 2017 Oct 06, 2017

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actually theres 33k in that paypal account. it looks like you have been rejected, not me. but the whole point there was that i was even trying to change to paying by card.

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Adobe Employee ,
Oct 06, 2017 Oct 06, 2017

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Hi SN,

Can you please provide a screenshot of the error you are seeing? It would help us better understand the issue.

EBQ

EBQ

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