How do I switch between Adobe accounts in Adobe Stock

Jul 10, 2017

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Before the latest update to Adobe Stock I used to be able to easily switch between my personal and team account by clicking on my name in the top right and clicking personal or team, as I have different plans on both but I can no longer see this option

Can anyone advise how this is done with the latest update to Adobe Stock?

Thanks

James

Hi James

You should be able to do this the same way.  However, it appears there was a payment issue with your Teams account which might explain why you can't see this option.

Please contact our support team for further assistance - Contact Support

Kind regards

Bev

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How do I switch between Adobe accounts in Adobe Stock

Jul 10, 2017

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Before the latest update to Adobe Stock I used to be able to easily switch between my personal and team account by clicking on my name in the top right and clicking personal or team, as I have different plans on both but I can no longer see this option

Can anyone advise how this is done with the latest update to Adobe Stock?

Thanks

James

Hi James

You should be able to do this the same way.  However, it appears there was a payment issue with your Teams account which might explain why you can't see this option.

Please contact our support team for further assistance - Contact Support

Kind regards

Bev

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Jul 10, 2017 0
Adobe Employee ,
Jul 10, 2017

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Hi James

You should be able to do this the same way.  However, it appears there was a payment issue with your Teams account which might explain why you can't see this option.

Please contact our support team for further assistance - Contact Support

Kind regards

Bev

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Jul 10, 2017 1
Jul 10, 2017

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Hi Bev,

Thanks for your reply.

I believe that has been paid now, there is no way of logging into the plans and payment section and making payment?! Or checking if it's been paid?!

I've just gone in to update all payment details to see if that works.

Thanks

James

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Jul 10, 2017 0
Adobe Employee ,
Jul 10, 2017

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Hi James

For Teams, you would need to contact support for assistance with payment issues.

Kind regards

Bev

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Jul 10, 2017 1
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