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How do I unlicense a premium asset or video that I purchased accidentally?

New Here ,
Sep 02, 2020 Sep 02, 2020

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Hi Sheena, 

I accidentally purchased a license for order number ADB128961444. Can you help? 

Thanks 

Jim

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Adobe Community Professional , Sep 03, 2020 Sep 03, 2020
State the asset number please and wait until a friendly Adobe employee jumps in. Sheena is, when I'm correctly informed, no more responsible for Stock. Alternatively you can contact Adobe support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent". Please look also here about accidental licensing: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

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Adobe Community Professional ,
Sep 03, 2020 Sep 03, 2020

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State the asset number please and wait until a friendly Adobe employee jumps in. Sheena is, when I'm correctly informed, no more responsible for Stock.

 

Alternatively you can contact Adobe support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

Please look also here about accidental licensing: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

ABAMBO | Hard- and Software Engineer | Photographer

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