How do I unlicense an image through Adobe Stock?

New Here ,
Sep 18, 2018

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When clicking for a preview I have twice accidentally clicked on the licence button and there doesn't seem to be a way to reverse this action.

Daniel,

Since you have accidentally licensed one Adobe Stock file, I have added 1 image license to the user's account.

Please refer to the help document Stock FAQ: How to license an image with Adobe Stock? in order to license the image correctly.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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How do I unlicense an image through Adobe Stock?

New Here ,
Sep 18, 2018

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When clicking for a preview I have twice accidentally clicked on the licence button and there doesn't seem to be a way to reverse this action.

Daniel,

Since you have accidentally licensed one Adobe Stock file, I have added 1 image license to the user's account.

Please refer to the help document Stock FAQ: How to license an image with Adobe Stock? in order to license the image correctly.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Sep 18, 2018 0
Adobe Employee ,
Sep 19, 2018

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Hi Daniel,

Sorry for the trouble it has caused to you.

Can you please share the file IDs which you have accidentally licensed so that we can further assist you?

Regards,

Twarita

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Sep 19, 2018 0
New Here ,
Sep 19, 2018

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Hi Twarita,

Thanks for your response. The numbers are:

#109811609 and #109811609

Regards,

Daniel Carroll

Communications and Media Specialist

<removed by the moderator>

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Sep 19, 2018 0
Adobe Employee ,
Sep 19, 2018

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Daniel,

Since you have accidentally licensed one Adobe Stock file, I have added 1 image license to the user's account.

Please refer to the help document Stock FAQ: How to license an image with Adobe Stock? in order to license the image correctly.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Sep 19, 2018 1
New Here ,
Nov 06, 2019

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Hi There, 

This issue seems to be an ongoing issue for many years, would it not make sense to ask if you would like to confirm the licencing of the item before actually chaging it to the clients account? 

I have made the same mistake twice in the last two days-so am now looking on the foum for the solution. 

Items erroneously downloaded are #137740629 and #25746566

The Licence button is hidden until you click the image and by that stage you have already clicked it. 

Please advise if there is a way to fix this myself.

Thanks

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Nov 06, 2019 0
Adobe Employee ,
Nov 06, 2019

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Hello K.,

I've verified that you've licensed these assets and have granted you a replacement licenses for each of these. Thank you for the feedback. I've forwarded it to our product management team.

 

EBQ

EBQ

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Nov 06, 2019 0
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