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how do I unlicense something that I purchased accidentally?

Community Beginner ,
Jul 20, 2015 Jul 20, 2015

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I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

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correct answers 2 Correct Answers

Adobe Employee , Aug 07, 2015 Aug 07, 2015
Hi thereI've added a license credit to your account to replace the duplicate image ordered in error.Kind regardsBev

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Adobe Employee , Dec 16, 2019 Dec 16, 2019
Hi K., Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.   EBQ

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Adobe Employee ,
Aug 07, 2015 Aug 07, 2015

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Hi there

I've added a license credit to your account to replace the duplicate image ordered in error.

Kind regards

Bev

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Community Beginner ,
Aug 08, 2015 Aug 08, 2015

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Thank you very much Bev.

Can I offer a suggestion that it shouldn't be quite so easy to license an image.  When I made the mistakes, I was trying to determine how much licensing the image would cost (since it wasn't displayed).  I now realize that it just deducted the image from my "allotment" for the month, but frankly it wasn't obvious that I was making an irrevocable decision.

Thanks again!

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Adobe Employee ,
Aug 10, 2015 Aug 10, 2015

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Thanks for your feedback omnius42 - I'll pass this on to the product team.

Kind regards

Bev

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New Here ,
Dec 01, 2015 Dec 01, 2015

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Hi Beverly I actually just did the same thing. Some co workers of mine were trying to figure out how to download the images and I showed them quick and ended up downloading a pic by accident. It was 4378722

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Adobe Employee ,
Dec 02, 2015 Dec 02, 2015

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Hi Truk4117

I've added a license credit to your account to replace the one downloaded in error.

Thanks

Bev

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New Here ,
Dec 10, 2015 Dec 10, 2015

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Hi Beverely, I downloaded 84064976 in error. Can you please credit my account?

Thank you!

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Adobe Employee ,
Dec 11, 2015 Dec 11, 2015

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Hi kmcdonagh92

I've added a credit to your account.

Thanks

Bev

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New Here ,
Aug 09, 2015 Aug 09, 2015

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I also just joined today and made folders to place photos in for my school project. I licensed one photo but as I was moving other photos the site stalled and a few minutes later I noticed one photo I did not select to be licensed was?? Anyone else having this problem or just a computer glitch ?

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Adobe Employee ,
Aug 10, 2015 Aug 10, 2015

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Hi ericay21987300

Please advise which image you licensed that you didn't intend to.

Thanks

Bev

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New Here ,
Aug 10, 2015 Aug 10, 2015

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Hi Bev,

It was the image #26466071 that was added for some reason.

Thank you so much! I love all the stock options!

Erica

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Adobe Employee ,
Aug 11, 2015 Aug 11, 2015

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Hi Erica

I have added a license credit to your account - please delete image 26466071.

Thanks for your feedback about Adobe Stock!

Kind regards

Bev

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New Here ,
Feb 13, 2018 Feb 13, 2018

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Hello, I accidentally licenses image #58350659 while browsing.

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Adobe Employee ,
Feb 14, 2018 Feb 14, 2018

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Hi Amanda,

Unfortunately there is noway to unlicense an image which has been licensed once.

But I've checked your account and added 1 license to it so that you can use it for a different image.

Let me know if that helps!

Regards,

Sheena

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New Here ,
Dec 16, 2018 Dec 16, 2018

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Hello Beverly

I have a subscription to adobe stock and i bought a picture, but when i had the full quality and zoomed in i could see it was a bad vector and not an image...i like to unlicense this image.... #116540529 a picture of an eagle.

My adobe account is jimmy@machon.dk.

Regards

Jimmy Machon

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Adobe Employee ,
Dec 16, 2018 Dec 16, 2018

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Hi Jimmy,

I apologize for such an experience.

Allow me sometime to get this file checked and confirm you the resolution.

Regards,

Sheena

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Adobe Employee ,
Dec 18, 2018 Dec 18, 2018

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Hi Jimmy,

I checked with the product team and the file has no issues. It is absolutely fine.

It's the title as provided by the contributor which says Bald eagle hand draw and paint colors on white background vector illustration and therefore is tagged as a vector. Also the file type mentioned clearly mentions it to be an .ai file and not a JPEG.

I apologize there is no way to unlicense this file.

Regards,

Sheena

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Community Beginner ,
Jan 18, 2019 Jan 18, 2019

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Hi,

I accidentally licensed the following image: 170488848

Could you help me too?

Thank you,

Roland

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Adobe Employee ,
Jan 21, 2019 Jan 21, 2019

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Hi Roland,

I've granted you replacement licenses for the asset licensed accidentally.

Regards,

Sheena

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New Here ,
Aug 10, 2015 Aug 10, 2015

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Hi Adobe / Bev,

I also just accidently purchased a photo license # 67265844

It's so near to the button for previewing it for later that sometimes the mouse drifts a bit.

Unfortunately, there's no double confirmation or automated reversal option.

Can you please manually reverse this image purchase?



Thank you,

Caroline

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Adobe Employee ,
Aug 11, 2015 Aug 11, 2015

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Hi Caroline

I've added a license credit to your account - please delete the image licensed in error.

Kind regards

Bev

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Community Beginner ,
Aug 31, 2015 Aug 31, 2015

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Hello Bev,

I seem to have had the same issue. I agree that it is far too easy to accidentally license something!

(Aside from that, I am really liking the quality and cost in comparison to other services!)

Could you help me? I accidentally licensed #41173463


Thanks!

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Adobe Employee ,
Aug 31, 2015 Aug 31, 2015

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Thanks for your feedback alejandrod12979469

I've added a license credit to your account - please delete the image licensed in error.

Kind regards

Bev

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Community Beginner ,
Aug 31, 2015 Aug 31, 2015

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thanks for the prompt response!

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New Here ,
Sep 01, 2015 Sep 01, 2015

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Hi Beverly,

I also accidentally licensed an image (70920140). I was scrolling through and accidentally clicked on the license button. Can you help me?

I suggest adding a confirmation popup before the licensed is purchased. Might help prevent this sort of accident!

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