How do I unlicense something that I purchased accidentally?

Jan 18, 2018

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Accidental purchase for FILE #: 117324194

 

Is there a future un-licensing button in the works?

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Hi Katrina,

Since you have accidentally licensed the file ID(117324194), I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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How do I unlicense something that I purchased accidentally?

Jan 18, 2018

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Accidental purchase for FILE #: 117324194

 

Is there a future un-licensing button in the works?

Branching into a new discussion,

Hi Katrina,

Since you have accidentally licensed the file ID(117324194), I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

TOPICS
Licensing

Views

276

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Jan 18, 2018 0
Adobe Employee ,
Jan 18, 2018

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Branching into a new discussion,

Hi Katrina,

Since you have accidentally licensed the file ID(117324194), I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Jan 18, 2018 1
May 18, 2018

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Hi,

I purchased accidentally a picture (file : looking in a birdhouse) today

Is there a future un-licensing button I can use?

Regards

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May 18, 2018 0
Adobe Employee ,
May 18, 2018

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Hi Marie,

We apologize for the inconvenience caused to you.

Could you please share the file ID which you have accidentally licensed so that we can further assist you?

Regards

Twarita

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May 18, 2018 0
May 22, 2018

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Hi Twarita,

Of course it's file 18093351 "Looking in a birdhouse"

Regards

Marie

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May 22, 2018 0
Adobe Employee ,
May 22, 2018

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Marie,

I checked your account and noticed that you have an Adobe Stock 10 images per month plan (team's account) under the Adobe ID shared in the forums. Since it is a team's account you would need to contact your admin. The primary admin will have an option to contact our support team directly from their account and thus can further help you with the accidental licensing issue.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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May 22, 2018 0
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