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How is it possible to contact customer support - this is the MOST frustrating website - always back to the same spot!!I update

New Here ,
Jul 10, 2018 Jul 10, 2018

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I updated my credit card details - the invoice says I don't owe any money - but every time I go to download it says there is a problem with my card.  I keep ;looking for contact details but it just keeps taking me back to the same pages with NO information.

I am so incredibly frustrated!!

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correct answers 1 Correct Answer

Adobe Employee , Jul 11, 2018 Jul 11, 2018
Rosemary,Please check your private message.Regards,Twarita

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LEGEND ,
Jul 10, 2018 Jul 10, 2018

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the lounge is not for this questions... moved to CC download & install

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New Here ,
Jul 10, 2018 Jul 10, 2018

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What?  I just want to talk to someone about my account - nothing to do with installing

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Adobe Community Professional ,
Jul 10, 2018 Jul 10, 2018

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You said "every time I go to download" so your message was moved to the download forum

This is a public forum, not the link to Adobe support

-other users here can't help with that account problems

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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New Here ,
Jul 10, 2018 Jul 10, 2018

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Sorry - every time I go to download an image from Adobe stock it doesn't work.  I clicked on your link which takes me back to the same page I have been directed to all day - I cannot get onto support - it is always that same page.- that is why I came here - it is really frustrating

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Adobe Community Professional ,
Jul 11, 2018 Jul 11, 2018

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Rosemary,

I’ve moved this post post to the Adobe Stock forum, hopefully someone here will be able to help.

Mike

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Adobe Employee ,
Jul 11, 2018 Jul 11, 2018

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Hi Rosemary,

Sorry for the inconvenience caused to you.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for assistance on credit card related issue.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face trouble contacting our support, feel free to update this thread.

Regards,

Twarita

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New Here ,
Jul 11, 2018 Jul 11, 2018

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I am sorry but it keeps taking me back to the same page - on the second link you sent there is a screen shot of the page I keep getting to but that part no. 3 that says how would you like to contact us - there is no icon for phone or chat as in your screen shot - this is why I cannot get through - why don't you just give me the number for adobe stock in Australia - this would solve my problem - and I would be grateful.

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Adobe Employee ,
Jul 11, 2018 Jul 11, 2018

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Rosemary,

Please check your private message.

Regards,

Twarita

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