How long do I need to wait for a reply from a technical support agent?

New Here ,
Nov 09, 2019

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I started the one year of free cloud for being a Adobe stock contributor in September and then was shut down saying the free trial period was over.  I discovered that my Adobe account email is different from stock contributor account but need a company tech to merge the accounts.  It has been more than 24 hours of trying and waiting.  How long do I need to wait for a reply from a technical support agent?  It is getting really frustrating.  Thanks in advance.

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Account management, Activation, Creative Cloud

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How long do I need to wait for a reply from a technical support agent?

New Here ,
Nov 09, 2019

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I started the one year of free cloud for being a Adobe stock contributor in September and then was shut down saying the free trial period was over.  I discovered that my Adobe account email is different from stock contributor account but need a company tech to merge the accounts.  It has been more than 24 hours of trying and waiting.  How long do I need to wait for a reply from a technical support agent?  It is getting really frustrating.  Thanks in advance.

TOPICS
Account management, Activation, Creative Cloud

Views

325

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Nov 09, 2019 0
Adobe Community Professional ,
Nov 09, 2019

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Hi
I’ve moved this from “Get Started” to “Adobe Stock” where you are more likely to get a proper response.
~ Jane

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Nov 09, 2019 0
Adobe Community Professional ,
Nov 10, 2019

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Here in the US, this is a holiday weekend. 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Nov 10, 2019 0
Adobe Employee ,
Nov 14, 2019

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I believe this issue has been resolved. If you still have questions or concerns, please contact me by responding to the email I sent you notifying I was closing your case and I'll get back to you as soon as possible.

 

Thanks,

 

Mat Hayward 

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Nov 14, 2019 0
Dkpjones LATEST
New Here ,
Nov 17, 2019

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I got my Stock Contributor account back but still no LR or PS.  The one year bonus code only lasted a month and now I need to call about a deal so I don't lose my library or edits.  Adobe stressed me out and I had to take a break.  The bonus code was a curse for me 😞

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Nov 17, 2019 0
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