How to buy Adobe Stock

Enthusiast ,
Aug 28, 2017

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Seriously. How do I buy one single lone individual image?

Bernard, previously you were able to purchase single standard assets but since February this year, they are only available as part of a subscription plan.  Videos and Premium assets can be purchased individually and that is why the FAQ still stated it.

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How to buy Adobe Stock

Enthusiast ,
Aug 28, 2017

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Seriously. How do I buy one single lone individual image?

Bernard, previously you were able to purchase single standard assets but since February this year, they are only available as part of a subscription plan.  Videos and Premium assets can be purchased individually and that is why the FAQ still stated it.

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Aug 28, 2017 0
Adobe Employee ,
Aug 28, 2017

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Hi Bernard,

I'm afraid that we do not have the single image plan available.

The smallest plan available is for 3 assets/month.

I am sorry I couldn't be much help.

Regards,

Sheena

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Aug 28, 2017 0
Enthusiast ,
Aug 28, 2017

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That’s amazing. Not only have I bought a single image in the past but your current Adobe Stock FAQs state:

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Aug 28, 2017 0
Enthusiast ,
Aug 28, 2017

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"You can license and download assets from the Adobe Stock website or from within a Creative Cloud application. You can choose to pay just for one asset or opt for an Adobe Stock subscription plan. For details, see ..."

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Aug 28, 2017 0
Adobe Employee ,
Aug 28, 2017

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Hi Bernard,

I apologize for the trouble.

I will get that information on the page corrected as we do not have the option for licensing the only 1 image.

Regard,

Sheena

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Aug 28, 2017 0
Enthusiast ,
Aug 28, 2017

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That's absurd!

I've been trying to complete a transaction for three hours and now you are telling me your very own FAQs are wrong?

How amateur can Adobe possibly be?

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Aug 28, 2017 0
Enthusiast ,
Aug 28, 2017

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And by the way, to whom at Adobe shall I send an invoice for three wasted hours, thanks to your own inattentiveness?

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Aug 28, 2017 0
Adobe Employee ,
Aug 28, 2017

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Bernard, I apologize for the experience you had because of our FAQ which had been misguiding.

As a goodwill gesture, I am adding a credit of 1 image to your account so that you can use it.

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Aug 28, 2017 1
Enthusiast ,
Aug 28, 2017

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One image?

One?

What about reimbursing me for losing the better part of half a day, plus lunch, and a free t-shirt, and a bunch of flowers plus a box of chocolates?

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Aug 28, 2017 0
Adobe Employee ,
Aug 28, 2017

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Bernard, previously you were able to purchase single standard assets but since February this year, they are only available as part of a subscription plan.  Videos and Premium assets can be purchased individually and that is why the FAQ still stated it.

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Aug 28, 2017 0
Enthusiast ,
Aug 28, 2017

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Thanks – the February part of your statement is correct but I am afraid I disagree with the second part: nowhere does it state the single asset purchase option is for videos and premium assets only.

No matter, I have taken my client's money elsewhere. Just a great shame about half a day lost to this.

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Aug 28, 2017 0
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