How to cancel Adobe Stock?

Community Beginner ,
Aug 15, 2015

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I signed up for Adobe Stock and now want to cancel it but keep my Adobe CC membership. In using your website, it's clear you're doing everything possible to thwart people making this request. I go around and around on the contact menus, and Adobe has artfully 'bundled' together cancellation of Stock and CC to discourage disconnection. I'm now appealing to the forum to find the way to cancel STOCK without cancelling CC. Please advise.

Hi Miguel

I've cancelled your Stock plan as requested.

Thanks for trying it out!

Regards

Bev

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How to cancel Adobe Stock?

Community Beginner ,
Aug 15, 2015

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I signed up for Adobe Stock and now want to cancel it but keep my Adobe CC membership. In using your website, it's clear you're doing everything possible to thwart people making this request. I go around and around on the contact menus, and Adobe has artfully 'bundled' together cancellation of Stock and CC to discourage disconnection. I'm now appealing to the forum to find the way to cancel STOCK without cancelling CC. Please advise.

Hi Miguel

I've cancelled your Stock plan as requested.

Thanks for trying it out!

Regards

Bev

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Aug 15, 2015 3
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LEGEND ,
Aug 15, 2015

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If you used the $29 upgrade for stock users you cannot cancel just Stock. You have to cancel everything (pay any early cancellation fees) and them resubscribe to CC without Stock.

I know it's stupid. I learned the hard way too. Still fighting Adobe over it.

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Aug 15, 2015 6
Community Beginner ,
Aug 16, 2015

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Ouch! I had a bad feeling about this subscription model to CC to start with. My worry was that Adobe would just get people hooked and then screw them through lock in. It looks like this is a big step in that direction….

Question: given that you’ve fought over this, IF you ‘cancel everything’ and then ‘resubscribe’ to CC (without stock) what happens to all your legacy Adobe files (like illustrator and indesign files that remain on your computer)?

In other words, does unsubscribing mean you must re-downland and reinstall all the software (with the inevitable multiple problems that entails) and then have to fix all the ‘new’ problems that will crop up between the newly-installed CC programs and the pre-existing content files….???

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Aug 16, 2015 0
LEGEND ,
Aug 16, 2015

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Nothing happens to any files you created. Those are yours with or without a subscription. So Cancelling won't lose any work.

You should be able to contact Adobe Support --> Cancel current subscription --> pay any early cancellation fees ----> and they can start you up on a new subscription right away. You shouldn't even have to re-install anything.

Its really ridiculous in my opinion. But that's the way it is. 😞

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Aug 16, 2015 0
Community Beginner ,
Nov 03, 2016

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I started Adobe Stock and now I have 65 image credits piled up, so I want to stop it.  But if I stop, they say I will lose my 65 credits!  I paid for those images, but it will take me some time to use them up.  What am I supposed to do?

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Nov 03, 2016 0
Adobe Employee ,
Nov 03, 2016

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Hi there

As advised, if you cancel your plan, any unused credits would expire so you would need to use them while the plan is still active.

Please check the FAQ for details - Common Questions, Adobe Stock

What happens if I don’t use all my monthly licenses in a given month?
With a small subscription plan, which includes 10 images a month, unused downloads carry over to the next month as long as your subscription is active. The carryover limit is 120 downloads. With large subscriptions, which include 750 downloads per month, unused downloads do not roll over.

If I cancel my membership, can I still use any unused licenses in my account?
No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

Can I use the assets even after I cancel my membership?
Yes. Once you have licensed an asset, the license is permanent. You can use the assets you buy regardless of your membership status.

Kind regards

Bev

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Nov 03, 2016 0
New Here ,
Nov 04, 2016

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Bev,

Could you please cancel my stock account? I've been with customer support for hours and have not received any help. I feel like crying. Thank you

Brooke

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Nov 04, 2016 0
Adobe Employee ,
Nov 07, 2016

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Hi Brooke

This has been resolved.

Kind regards

Bev

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Nov 07, 2016 0
New Here ,
Nov 07, 2016

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Hi Bev,

Yes, please I'd like my stock account cancelled also. I decided to give Adobe Stock a shot after all the promo and trusting the great line of creative products throughout the years, but I just had an abysmal support experience over the phone and on chat on the same day that took a big chunk out of that day. If I can't trust customer support, then I can't be a customer. 

Chat finally helped at the 2nd attempt for something that was much easier on other stock sites I've used. 

It just doesn't work for me to chase after support.

Please cancel my stock subscription as well. 

Thank you!

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Nov 07, 2016 0
Adobe Employee ,
Nov 08, 2016

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Hi AlexWellBeing

Your plan is now cancelled.

Regards

Bev

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Nov 08, 2016 2
New Here ,
Nov 08, 2016

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Thank you Beverley! 

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Nov 08, 2016 0
New Here ,
Feb 24, 2016

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How are you fighting Adobe. I just cancelled and am very upset with their policy(early cancellation cost). I feel really angry and upset

There seems no way to talk to anyone at Adobe to get some satisfaction. 

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Feb 24, 2016 0
Adobe Employee ,
Aug 17, 2015

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Hi Stewart1000056

Our support team can help you switch your plan from CC + Stock back to CC on it's own - Contact Customer Care

Please get back to me if you have any issues with this.

Kind regards

Bev

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Aug 17, 2015 0
Community Beginner ,
Aug 17, 2015

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Bev,

Thanks for getting back to me. I love Adobe's products, and this bit about making it easy to sign up but horrific to cancel creates nervousness over your subscription model -- making it appear subject to 'coercion creep.'

For me, going to 'contact customer care' and inputting username and password just results in an infinite loop of inputting my details, goign through the menus, which in turn return me to inputting userame and password. Telephone doesn;t work for me ,and most ludicrous of all, the chat option carries the below oxymoron, which really should be fixed:

Please advise. Tnx

Chat

24 hours a day, 7 days a week
Chat is currently closed

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Aug 17, 2015 1
Adobe Employee ,
Aug 18, 2015

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I'm sorry that you weren't able to connect with our Chat team.

I can process the plan change from CC + Stock to CC only.  This will create a refund for the unused days on the existing plan and a charge for the new plan (49.99 ex tax).

Please confirm if you wish to proceed.

Kind regards

Bev

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Aug 18, 2015 0
Community Beginner ,
Aug 18, 2015

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I would like to cancel it. The photos are fine, but as it turns out after I signed up we’re going to be developing in-house Illustrator art for the foreseeable future.

Also, thanks for getting back to me by email. Waiting on the phone is a real productivity killer at my end.

Any justifiable refund is fine with me.

Well done…!

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Aug 18, 2015 0
New Here ,
Oct 15, 2015

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I am in the same situation - needing to cancel the Adobe Stock portion only of my membership, but was unable to do so through the customer support link. Can you help me switch mine as well?

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Oct 15, 2015 0
Adobe Employee ,
Oct 16, 2015

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Hi nicolej

There isn't an option to switch the plan you have so you would need to contact support to cancel the complete plan and then sign up again for CC only.

Sorry about that.

Regards

Bev

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Oct 16, 2015 0
Explorer ,
Oct 27, 2015

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I just went though the same nightmare.

Just wanted to try out Adobe Stock, decided within 14 days, that I don't want it and just wanted to continue with my regular Creative Cloud subscription. But no way.

Nowhere when I signed up to Adobe Stock did it say it would affect my existing CC subscription.

The Adobe Stock FAQ clearly stated: "If you have a Creative Cloud with Adobe Stock membership, you can cancel the Stock part of the membership so that you have a regular Creative Cloud membership. "

Cancel your Stock membership

Not true. At least in my case. After spending an entire hour in the support chat it was made clear to me that there is no way for me to get rid of Adobe Stock without canceling the whole package. So in the end this is what I had to do.

Adobe must be very desperate to resort to this kind of tactics.

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Oct 27, 2015 4
Adobe Employee ,
Oct 28, 2015

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Hi splette

Sorry for the frustrating experience.  We are aware that for certain customers it's not been possible to change the plan from 'CC + Stock' to 'CC only', and the only option is to cancel and restart.  We are working to resolve this within the next few days.

Thanks for your feedback.

Kind regards

Bev

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Oct 28, 2015 1
New Here ,
Oct 29, 2015

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Bev, I need to cancel this plan and I'm going around without a way to do it.

can you please help me? the chat is closed at this time and it seems the forum is the only way to have any real support.

It should be as simple as allowing users to op- out, I agree, you guys don't need to lock people , you have a good product!

Thanks in advance,

miguel

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Oct 29, 2015 0
Adobe Employee ,
Oct 29, 2015

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Hi Miguel

I've cancelled your Stock plan as requested.

Thanks for trying it out!

Regards

Bev

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Oct 29, 2015 2
New Here ,
Oct 29, 2015

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Thanks!

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Oct 29, 2015 0
Participant ,
Oct 29, 2015

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Bev, you are a real trooper. Polite and responsive.

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Oct 29, 2015 0
New Here ,
Oct 29, 2015

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Hi Beverley, I would like to cancel my Stock subscription too (no other services activated on this account right now), my problem is that I can't contact the support team, the only way is the forum (there is a warning message about some ongoing issues so I guess this might not be the right time to ask for a cancelation...). Should I open another topic on the forum ? I hope to hear from you (or anyone else) soon !

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Oct 29, 2015 0
Community Beginner ,
Oct 29, 2015

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HI, Beverly.
I'm trying to cancel my Stock subscription as well. I love the service & selection of images, but another monthly cost in addition to paying for each individual image is not something I can afford right now. =(

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Oct 29, 2015 1
Adobe Employee ,
Oct 30, 2015

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Thank you Jill!

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Oct 30, 2015 0
Adobe Employee ,
Oct 30, 2015

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Hi eva

I see you've been in touch with Chat support and your Stock subscription has been cancelled.

Thanks

Bev

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Oct 30, 2015 1
New Here ,
Oct 30, 2015

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Yes, the chat is re-working, and we fixed this just now, thank you very much.

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Oct 30, 2015 0
New Here ,
Oct 30, 2015

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Hi Bev,

I too have been trying to cancel Stock and revert to my CC membership. Could you do that for me?

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Oct 30, 2015 0
Adobe Employee ,
Oct 30, 2015

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Reply to post 22

Hi 4ab11533467

I can see a standalone Stock subscription under the Adobe ID used to post on the forum and will cancel that for you.  Is your CC membership under a different ID perhaps?

Thanks

Bev

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Oct 30, 2015 0
New Here ,
Oct 30, 2015

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If it's now an option, would you be able to cancel my stock subscription as well?

Thank you!

Nikki Jordan

Delta Gamma - Eta Tau

tshirt chair

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Oct 30, 2015 0
Adobe Employee ,
Oct 30, 2015

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Reply to post 18

Hi N.Cogsmith

Unfortunately I don't have the option to switch your plan.  I can cancel it, and you'd still have access until the next billing date (22 November) at which point you would need to sign up again for a CC only subscription.

Let me know how you wish to proceed.

Kind regards

Bev

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Oct 30, 2015 0
Adobe Employee ,
Oct 30, 2015

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Reply to post 24

Hi Nikki

Are you looking to switch from your current plan 'CC Education + Stock' back to 'CC Education'?

Thanks

Bev

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Oct 30, 2015 0
New Here ,
Oct 30, 2015

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Yes please!

Nikki Jordan

t-shirt chair

Delta Gamma, Eta Tau

Christopher Newport University

Class of 2016

On Fri, Oct 30, 2015 at 10:14 AM, Beverley Gray <forums_noreply@adobe.com>

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Oct 30, 2015 0
Adobe Employee ,
Oct 30, 2015

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Hi Nikki

Your plan has been changed successfully.  You will receive a refund of $14.51 for the unused days on the previous plan and a charge of $19.99 for the new plan.

Please sign out of the CC desktop app and back in again to activate the new plan.

Kind regards

Bev

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Oct 30, 2015 0
New Here ,
Oct 30, 2015

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I'd like my stock subscription cancelled as well. I wasn't aware that the license can't be used within books. If there was an option for an extended license I'd be interested, but for now I'd like my subscription cancelled please.

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Oct 30, 2015 0
Most Valuable Participant ,
Oct 30, 2015

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Oct 30, 2015 0
New Here ,
Oct 30, 2015

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Hi Beverley,

No, I just use the Adobe accounts for the iPad apps and occassionally will try out one of the desktop apps. I just wanted to make sure my account was intact.

Thank you.

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Oct 30, 2015 0
New Here ,
Feb 08, 2016

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Hi Beverly

I too would like to cancel my Stock subscription please. I have used 4 images so far from the 'free 10 images' and can't afford the continued monthly cost of £19.99. I have spoken to customer support but they could not cancel it for me.

I am happy to pay the £5.99 per image for the 4 images used so far.

I would really appreciate you help with.

Thanks

Damian

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Feb 08, 2016 0
Adobe Employee ,
Feb 08, 2016

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Hi Damian

I have cancelled the subscription as requested.  There will be no charge for the images used.

Kind regards

Bev

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Feb 08, 2016 1
New Here ,
Feb 08, 2016

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‌Hi Bev

Thanks for your help

Regards

Damian

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Feb 08, 2016 0
New Here ,
Feb 24, 2016

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Hi Beverly

I too would like to cancel my free Adobe Stock subscription please and keep only Adobe CC. I can't afford the monthly extra cost of £19.99. I have tried to contact customer support but without success.

I would really appreciate you help.

Thanks

Gabriel

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Feb 24, 2016 0
Adobe Employee ,
Feb 25, 2016

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Hi Gabriel

You can drop Stock from your CC membership simply by switching plans - details here: Cancel your Adobe Stock membership

Thanks

Bev

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Feb 25, 2016 0
New Here ,
Jan 22, 2017

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Hi Bev,

I want to cancel my adobe stock but I can't find cancel option in my account. Please help me to cancel it.

Also is there any fee applied to cancel within the first 30 days?

Thanks

Sky

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Jan 22, 2017 0
Adobe Employee ,
Jan 23, 2017

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Hi Sky,

Please check the following document - Cancel your Stock membership

If you need further assistance, use the 'Contact us' link at the bottom of the document for Chat support.

You will not be charged if you cancel within the first 30 days of your subscription.

EBQ

EBQ

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Jan 23, 2017 0
New Here ,
Apr 08, 2017

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I signed up for a 30 day trial for adobe stock photos and i have cancelled it the second day but it did not worked and i was charged 35€ a few days ago and when i tried to cancel now it says that i have to pay 150€ to do that .what is this ? I do not use this product please help me cancel it at leat i dont want any refund

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Apr 08, 2017 0
Explorer ,
Sep 26, 2015

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I have contacted support team on chat today. They have canceled the whole "Creative Cloud for individuals - Complete with Adobe Stock " without cancellation charges, so I can purchase the basic version of CC subscription. When I bought Stock subscription - it didn't say that my plan is going to be upgraded. Very cheeky.

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Sep 26, 2015 2
New Here ,
Oct 30, 2015

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Hi Beverley,

This seems to be the place I was looking for. I tried out Adobe Stock with the 10 free images promotion, but now want to cancel as I am not ready to buy. Could you organise that for me please? Also, my husband is an Adobe Education Leader. Do you know if there are special plans for AELs available?

Thanks!

Ariella

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Oct 30, 2015 0
Adobe Employee ,
Nov 02, 2015

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Hi Ariella

Your Stock plan has been cancelled as requested.  I'm afraid we don't have Educational discount for Adobe Stock.

Kind regards

Bev

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Nov 02, 2015 0
New Here ,
Nov 02, 2015

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Hi - I also am trying to cancel the monthly Stock plan but keep CC. Can you help me, Bev?

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Nov 02, 2015 0
Adobe Employee ,
Nov 02, 2015

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Reply to post 38

Hi there

Stock plan has been cancelled as requested.

Thanks

Bev

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Nov 02, 2015 0
Community Beginner ,
Nov 11, 2015

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Hi Beverley,

I have the same problem, I've been trying to cancel my stock membership. Could you do that for me?

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Nov 11, 2015 0
Adobe Employee ,
Nov 12, 2015

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Hi jimenao - please see my reply to your other post.

Thanks

Bev

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Nov 12, 2015 0
New Here ,
Nov 23, 2015

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Hello,

I am also having a difficult time cancelling the Stock membership. The website takes me in circles. Can you please help me?

Vincent

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Nov 23, 2015 0
Adobe Employee ,
Nov 24, 2015

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Hi Vincent

I've cancelled your Stock plan as requested.

Thanks

Bev

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Nov 24, 2015 0
New Here ,
Nov 30, 2015

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Hi Bev

can you cancel my stock account as well? I don't want to mess with my teams CC account as I was not the one that set it up. thank you!

Eugene

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Nov 30, 2015 0
Adobe Employee ,
Dec 01, 2015

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Hi Eugene

I have cancelled your Stock subscription - you will still have access until the end of the billing month (27th December) to license the remaining images.

Kind regards

Bev

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Dec 01, 2015 0
New Here ,
Dec 08, 2015

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Hi Bev

Your chat function isn't working on our end. We very much need to cancel our subscription to Adobe Stock ASAP!

Thanks

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Dec 08, 2015 0
Adobe Employee ,
Dec 08, 2015

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Hi rachaelc

I've cancelled your Stock plan.

Thanks

Bev

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Dec 08, 2015 0
New Here ,
Dec 15, 2015

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Hello Bev,

Can you please help me cancel my Adobe Stock membership only? I have had issues figuring out how to do so without canceling CC as a whole and I am getting no reply on the chat. Thanks.

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Dec 15, 2015 0
New Here ,
Dec 16, 2015

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Hi Bev,

I clicked the "Free Trial" deal of stock photos that Adobe had proposed. I thought it was just free trial…

I didn’t realise my plan was upgraded from Creative Cloud membership (one-year)‎ to All Apps + Adobe Stock (one-year) until 2 hours later. That was not what I wanted so I switched my plan back to Creative Cloud membership (one-year)‎.

The problem was that I was charged for each change of the plan, $63.94 and $37.17 approximately. I contacted the Chat and I was told that I would receive the refund in 5-7 working days.

But my questions is how much could I get back? And could I please keep my previous CC subscription(started in September) instead of the new one CC(started 16 Dec)?

Thank you.

Regards,

Vivien

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Dec 16, 2015 0
Participant ,
Dec 16, 2015

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Hello Bev, I have tried over and over to cancel the Adobe Stock trial but KEEP my long standing CC subscription.  It always says contact customer support and the links there don't work.  Can you please cancel my Adobe Stock subscription today. 

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Dec 16, 2015 0
Adobe Employee ,
Dec 17, 2015

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Hi rlmilton

I've cancelled your plan as requested.

Contact page for future reference - Contact Customer Care

Thanks

Bev

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Dec 17, 2015 0
Adobe Employee ,
Dec 17, 2015

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Hi Vivien

Switching plan creates a charge for the new plan and a refund for any unused days on the previous plan.  In your case, the following transactions were processed:

Dec 5 - A$49.99 - charge for regular CC All Apps plan

Dec 16 - A$85.98 - charge for CC All Apps + Stock.  Refund of A$32.25 on the previous CC All Apps plan

Dec 16 - A$49.99 - charge for CC All Apps.  Refund of A$85.98 on the previous CC All Apps + Stock plan

Going forward, your subscription renewal date will be the 16th of each month.

I hope this clarifies matters.

Thanks

Bev

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Dec 17, 2015 0
Adobe Employee ,
Dec 17, 2015

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Hi lamarm

You can change your plan back to CC All Apps from Account Management on adobe.com -  see Upgrade or change your Adobe Creative Cloud plan

I've gone ahead and done this for you.

You will see a charge for $53.49 for CC All Apps and a refund of $8.56 for the unused days on the previous plan.  Please sign out from the desktop app and sign in again to activate the new plan.

Thanks

Bev

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Dec 17, 2015 0
New Here ,
Dec 17, 2015

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Hi Bev

Thank you for your explanation, which makes everything clear to me.

Hope you have a nice weekend.

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Dec 17, 2015 0
New Here ,
Aug 18, 2017

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I'd like my adobestock cancelled too please, not happy that it can't be found!! A good case of consumer misconduct here!

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Aug 18, 2017 0
Adobe Employee ,
Aug 18, 2017

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Hi sarahw27773780

You can cancel your Stock plan via your account management page - see Cancel your Adobe Stock membership for details.  Section "Cancel a standalone Stock membership".

If you need further assistance please contact our support team - Contact Customer Care

Thanks

Bev

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Aug 18, 2017 0
New Here ,
Sep 24, 2017

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Hi Bev,

I have the same problem as all th others guys here : I can't cancel my stock subscription after the fisrt trial month.

Could you please do it me ? Thanks !

Best regards.

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Sep 24, 2017 0
Adobe Employee ,
Sep 24, 2017

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Hi LS

Your subscription is now cancelled.

Kind regards

Bev

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Sep 24, 2017 0
New Here ,
Sep 25, 2017

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Hi Bev,

Thanks for your quick response.

However, I'm not satisfied : Adobe charged me for one month (35 €) at 6:40 AM, just before the acount cancellation. So, please, could you either refund me, or let me download the ten images I paid ?

Kind regards.

P.S : sorry for annoying you on the forum, but Adobe support chat is so ineffective...

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Sep 25, 2017 0
Adobe Employee ,
Sep 25, 2017

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Hi LS

A refund is being processed as you cancelled within 14 days after the trial period ended.  You should expect to receive this in 5-7 days.

Kind regards

Bev

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Sep 25, 2017 1
New Here ,
Sep 25, 2017

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Thx, have a nice day.

LS

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Sep 25, 2017 0
New Here ,
Oct 31, 2017

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Hi Beverley ,

I really want to cancel my plan, but I can't . I hate keep paying until 12 month is finished. Please cancel it ASAP. There are better webistes can serve me cheaper or free

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Oct 31, 2017 0
New Here ,
Nov 03, 2015

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I signed up for Adobe Stock and now want to cancel it but keep my Adobe CC membership.

Could you please help me cancel my adobe stock account.

Best regards,

Gianluca.

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Nov 03, 2015 0
Adobe Employee ,
Nov 03, 2015

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Hi Gianluca

I've cancelled your Stock plan so it will not renew.

Kind regards

Bev

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Nov 03, 2015 0
New Here ,
Nov 03, 2015

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Thanks,

when will I get the refund?

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Nov 03, 2015 0