How to cancel my membership

New Here ,
Nov 10, 2018 Nov 10, 2018

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I want to cancel my membership but the "cancel plan" option is not available. I could be because my payment didn't go through. They were supposed to charge me yesterday. I haven't used adobe stock since my free trial. Keeping this membership was a mistake.

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi Morgan,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 image per month(one-year) plan on 10 Sep 2018. The subscription has been suspended due to payment issues and that is the reason you're unable to self-cancel your subscription.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Nov 12, 2018 Nov 12, 2018

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Can I cancel my membership without having to pay fro this month?

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Morgan,

Please check your private message.

Regards,

Twarita

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