I️ can’t cancel adobe stock or Lightroom subscription

New Here ,
Nov 17, 2017 Nov 17, 2017

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I am very upset. I accidentally signed up for a trial for adobe stock in October I could not figure out how to cancel it then, I  decided to go ahead and use it.  I remembered this week that my trial would be up soon I  tried to cancel but no plan or product shows up to be able to cancel. I have been trying to get in Contact with someone for the last few days but it is impossible. I got charged over 30 dollars on PayPal today and I am ferious because I have tried everything I know to do and I  can’t figure out how to get it canceled. I  can’t find a number to call or anything. I  am really hoping posting here will help. We will see. I don’t know if it is possible but I would appreciate a refund. Please help! 

Also I have a lightroom subscription that I️ would like canceled also.

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correct answers 1 Correct Answer

Adobe Employee , Nov 18, 2017 Nov 18, 2017
Hi Jordan,Please contact the support through call/chat for the cancellation requests and refund related queries:Contact Customer Care**Be sure to remain signed in with your Adobe ID before accessing the link above** You may also refer to the help document below:https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.htmlIn case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" linkFeel ...

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Adobe Employee ,
Nov 18, 2017 Nov 18, 2017

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Hi Jordan,

Please contact the support through call/chat for the cancellation requests and refund related queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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