I accidentally downloaded & licensed the same vector twice, sorry

New Here ,
Sep 11, 2017

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Hate to bother y'all
I tried to search for a place I could get a 1-on-1 with this matter, but I ended up here, so here it goes:

-I was a hasty dummy. Can I get a credit back, please?

I have checked your account and noticed that the image number mentioned (118064271) has only been licensed once. It might be possible that you have downloaded the same image twice.

Regards,

Twarita

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I accidentally downloaded & licensed the same vector twice, sorry

New Here ,
Sep 11, 2017

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Hate to bother y'all
I tried to search for a place I could get a 1-on-1 with this matter, but I ended up here, so here it goes:

-I was a hasty dummy. Can I get a credit back, please?

I have checked your account and noticed that the image number mentioned (118064271) has only been licensed once. It might be possible that you have downloaded the same image twice.

Regards,

Twarita

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Sep 11, 2017 0
Adobe Employee ,
Sep 11, 2017

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Hi Anni,

Would you mind sharing the image number that you are referring to so that I can further help you with the issue?

Regards,

Twarita

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Sep 11, 2017 1
New Here ,
Sep 11, 2017

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Hello!

I got no idea how to find it, but here's the name of the other lion:

Handdrawngraphicornateheadoflionwithethnicfloraldoodle_e1be0986-088c-4ebe-8ecc-5e83f9a6019a

I just was quick browsing Stock templates to demonstrate coloring in Ps, so we accidentally clicked it twice on the box, so I'm not sure where the licensing  files are.

Best regards,

Äni J

artist, designer

www.anij.fi

+358 45 237 3327

anij@anij.fi

Lähettäjä: twaritar3263062 <forums_noreply@adobe.com>

Vastaanottaja: Anni Jaatinen <anij@anij.fi>

Lähetetty: 9/12/2017 0:29

Aihe: I accidentally downloaded & licensed the same vector twice, sorry

I accidentally downloaded & licensed the same vector twice, sorry created by twaritar3263062 in Adobe Stock - View the full discussion

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Sep 11, 2017 0
Adobe Employee ,
Sep 12, 2017

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Hi Anni,

In order to help you better, I will require the file ID. Please see the screenshot below in order find the file ID.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Sep 12, 2017 1
New Here ,
Sep 12, 2017

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Ok thanks I got it!

FILE #:  118064271

Best regards,

Äni J

artist, designer

www.anij.fi

+358 45 237 3327

anij@anij.fi

Lähettäjä: twaritar3263062 <forums_noreply@adobe.com>

Vastaanottaja: Anni Jaatinen <anij@anij.fi>

Lähetetty: 9/12/2017 19:06

Aihe: I accidentally downloaded & licensed the same vector twice, sorry

I accidentally downloaded & licensed the same vector twice, sorry created by twaritar3263062 in Adobe Stock - View the full discussion

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Sep 12, 2017 0
Adobe Employee ,
Sep 12, 2017

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I have checked your account and noticed that the image number mentioned (118064271) has only been licensed once. It might be possible that you have downloaded the same image twice.

Regards,

Twarita

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Sep 12, 2017 1
New Here ,
Sep 12, 2017

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Lol, my bad I thought that was all the same!

Best regards,

Äni J

artist, designer

www.anij.fi

+358 45 237 3327

anij@anij.fi

Lähettäjä: twaritar3263062 <forums_noreply@adobe.com>

Vastaanottaja: Anni Jaatinen <anij@anij.fi>

Lähetetty: 9/13/2017 0:11

Aihe: I accidentally downloaded & licensed the same vector twice, sorry

I accidentally downloaded & licensed the same vector twice, sorry created by twaritar3263062 in Adobe Stock - View the full discussion

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Sep 12, 2017 0
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