I am missing credits with the transfer from Fotolia to Adobe. Adobe shows only 9 but I have 43 under Fotolia. Please restore my missing credits.

New Here ,
Nov 05, 2018 Nov 05, 2018

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My account from Fotolia was transferred to Adobe today.  I had 43 credits under Fotolia but Adobe is only showing 9.  How to I get the missing credits restored to Adobe?

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Adobe Employee , Nov 05, 2018 Nov 05, 2018
Hi thereFotolia credits are converted into Adobe Stock credits with a ratio of 5 Fotolia credits for 1 Adobe Stock credit, so it appears you have the correct number of Adobe Stock credits (43 divided by 5, and rounded up = 9)Kind regardsBev

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Adobe Employee ,
Nov 05, 2018 Nov 05, 2018

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Hi there

Fotolia credits are converted into Adobe Stock credits with a ratio of 5 Fotolia credits for 1 Adobe Stock credit, so it appears you have the correct number of Adobe Stock credits (43 divided by 5, and rounded up = 9)

Kind regards

Bev

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