I can not cancel the subscription

New Here ,
Jul 25, 2019 Jul 25, 2019

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Hello!  I can not unsubscribe from Adobe Stock.  My billing information says “Your plan has expired.  Update your billing information to reactivate it. ”  When I click on "payment management" and fill in all the data they write to me, "We are faced with an error processing your information.  Try sending again or use another web browser. ”  I have not been able to unsubscribe from me for several months and she persistently tries to withdraw money from me every month.  Help me please.  What should I do??

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Adobe Community Professional ,
Jul 25, 2019 Jul 25, 2019

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When you have billing issues you cannot self cancel. You need first to solve those issues.

To cancel via Adobe Customer Support: Contact Customer Care

Regards, Abambo
Hard- and Software Engineer and Photographer.

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