I can't buy the 5-credits package. There's always an error.

New Here ,
Apr 23, 2018 Apr 23, 2018

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What's wrong? Why can't I buy? Am I too shy? Bildschirmfoto 2018-04-23 um 12.49.30.png

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Adobe Employee , Apr 23, 2018 Apr 23, 2018
Hi thereIt looks like the orders have failed as the credit card details on file have expired.If you sign into your Adobe account then go to Plans & Products and update the credit card details for Stock - On Demand.  Please wait a few minutes then try to place your order again.Let me know if that works.ThanksBev

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Adobe Employee ,
Apr 23, 2018 Apr 23, 2018

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Hi there

It looks like the orders have failed as the credit card details on file have expired.

If you sign into your Adobe account then go to Plans & Products and update the credit card details for Stock - On Demand.  Please wait a few minutes then try to place your order again.

Let me know if that works.

Thanks

Bev

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New Here ,
Apr 23, 2018 Apr 23, 2018

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Thank you! 🙂 That's it!

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Adobe Employee ,
Apr 23, 2018 Apr 23, 2018

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Great - thanks for confirming!

Regards

Bev

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