I can't cancel my Adobe Stock plan

Mar 04, 2019

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Hi,

I can't cancel my Adobe stock plan. There is no option to cancel the service in my account management.!!

Please help. how can I do that?

At the moment I do not need the service, maybe later.

Thanks

Regards

Antonio S

Hi Antonio,

Sorry to hear that you are facing issues while cancelling your Adobe Stock services.

I have checked your account details and noticed that you had signed up for Adobe Stock-10 images per month(one-year) plan on 17 Jan 2019.

Note: If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for cancellation requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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I can't cancel my Adobe Stock plan

Mar 04, 2019

Copy link to clipboard

Copied

Hi,

I can't cancel my Adobe stock plan. There is no option to cancel the service in my account management.!!

Please help. how can I do that?

At the moment I do not need the service, maybe later.

Thanks

Regards

Antonio S

Hi Antonio,

Sorry to hear that you are facing issues while cancelling your Adobe Stock services.

I have checked your account details and noticed that you had signed up for Adobe Stock-10 images per month(one-year) plan on 17 Jan 2019.

Note: If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for cancellation requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

Views

144

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Mar 04, 2019 0
Adobe Employee ,
Mar 04, 2019

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Hi Antonio,

Sorry to hear that you are facing issues while cancelling your Adobe Stock services.

I have checked your account details and noticed that you had signed up for Adobe Stock-10 images per month(one-year) plan on 17 Jan 2019.

Note: If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for cancellation requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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