I can't cancel my subscription!

[antesdemarte]

I'm trying to cancel my Adobe Stock subscription and it says that I have a problem processing my payment.

I already changed my credit card more than 4 times and it still the same message that an error occurred processing my payment.

I don't know that it going on here! Since I already tried changing my credit card, I used credit, debit, and either paypal and it doesn't work either.

I have other subscriptions and I don't have any problem with my payments. This is the only one!

Please, can someone help me with this?

[twaritar3263062 · Accepted solution]

Hi Eva,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Sep 2018. The subscription is in a suspended state due to payment issues.

Please check your private message for more information.

Regards,

Twarita