I can't cancel my subscription!

New Here ,
Oct 08, 2018 Oct 08, 2018

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I'm trying to cancel my Adobe Stock subscription and it says that I have a problem processing my payment.

I already changed my credit card more than 4 times and it still the same message that an error occurred processing my payment.

I don't know that it going on here! Since I already tried changing my credit card, I used credit, debit, and either paypal and it doesn't work either.

I have other subscriptions and I don't have any problem with my payments. This is the only one!

Please, can someone help me with this?

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correct answers 1 Correct Answer

Adobe Employee , Oct 08, 2018 Oct 08, 2018
Hi Eva,Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Sep 2018. The subscription is in a suspended state due to payment issues.Please check your private message for more information.Regards,Twarita

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Hi Eva,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Sep 2018. The subscription is in a suspended state due to payment issues.

Please check your private message for more information.

Regards,

Twarita

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